Passenger Relations Officer
AI summary
Excel and Grace Consulting is hiring a customer-focused Passenger Relations Officer to manage passenger enquiries, complaints, and travel support while ensuring a seamless travel experience. The role requires 2–4 years of relevant experience, a Bachelor's or HND, and current Lagos residency. Salary is N300,000 monthly plus travel allowance, with applications closing 25 September 2026.
- Salary of N300,000 monthly plus travel allowance
- Requires 2–4 years of passenger relations or customer service experience
- Must currently be based in Lagos and willing to travel within Lagos
- Application deadline is 25 September 2026
- Apply by sending CV to the provided email with a specific subject line
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N300,000 Monthly + Travel Allowance. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, call_center, motoristaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Passenger Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Excel and Grace Consulting and the role in Not specified.
- Add concrete examples related to driver, call_center, motorista, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Hot Nigerian Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-25.
Source and safety check
- Hot Nigerian Jobs
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-25
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Passenger Relations Officer role in driver, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Excel and Grace Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We are seeking a professional, customer-focused and results-driven Passenger Relations Officer to join our team and ensure a seamless, professional and positive experience: for passengers throughout their journey. Key Responsibilities: Manage passenger enquiries, requests, complaints and feedback professionally and promptly. Welcome, assist and provide accurate information to passengers regarding routes, schedules, boarding and travel arrangements. Support smooth passenger check-in, boarding, departure and other journey-related processes. Coordinate closely with drivers and the Operations Team to resolve passenger-related issues. Handle passenger complaints, investigate concerns, provide appropriate resolutions and escalate complex matters when necessary. Maintain strong passenger relationships and promote a high standard of customer service. Provide timely communication to passengers regarding delays, schedule changes or operational disruptions. Monitor passenger experience: and identify opportunities to improve service quality and satisfaction. Maintain accurate records of passenger complaints, enquiries, incidents and resolutions. Prepare regular passenger-relations reports and provide management with insights from passenger feedback and recurring service issues. Support the implementation of customer service standards and initiatives across the Company's operations. Promote passenger safety, professionalism and compliance with Company policies and procedures. Requirements: Bachelor's Degree, HND or equivalent in Business Administration, Hospitality, Mass Communication, Public Relations, Transport Management, Customer Service, or a related field. 2–4 years of relevant experience: in passenger relations, customer service, transportation, hospitality, travel, front-office operations, or a similar customer-facing role. Excellent verbal and written communication skills. Strong customer service, interpersonal and relationship-management skills. Excellent emotional intelligence and conflict-resolution abilities. Strong problem-solving skills with the ability to remain calm under pressure. Good organisational skills and attention to detail. Professional appearance, maturity and excellent interpersonal conduct. Ability to work effectively with passengers, drivers, operations teams and other stakeholders. Proficiency in Microsoft Office and other relevant digital communication tools. Willingness to work across designated operational locations and travel within Lagos when required. Must currently be based in Lagos. N300,000 Monthly + Travel Allowance Application Closing Date 25th September, 2026. Method of Application Interested and qualified candidates should send their CV to: [email protected] using "Passenger Relations Officer – LAGOS " as the subject of the email. Note: Only candidates who meet the stated requirements: and are currently based in Lagos will be considered.