Guest Service Manager
AI summary
YellowDoor Hotels, a boutique hotel in Abuja, is hiring a Guest Service Manager to own the full guest journey from arrival to departure. The role involves leading 8–12 front-line staff, resolving complaints, coordinating across departments, and maintaining high service standards across shifts, including evenings and weekends.
- Lead and coach 8–12 front-line guest service staff daily
- Direct career path to Operations Manager as the hotel grows
- Shift ownership required across evenings and weekends
- Coordinate with housekeeping, F&B, and maintenance to close service gaps
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in hospitality, part_time, Guest ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Guest Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to YellowDoor Hotels and the role in Abuja.
- Add concrete examples related to hospitality, part_time, Guest Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Guest Service Manager role in hospitality, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research YellowDoor Hotels before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
YellowDoor Hotels is a boutique hotel in Abuja built around premium experiences for business and leisure travelers. As Guest Service Manager, you'll own the guest journey from arrival to departure - resolving complaints, leading a front-line team, and coordinating across departments to keep standards high every shift, every day. Responsibilities: Oversee the full guest experience: across check-in, stay, and check-out Supervise and coach 8–12 front-line guest service staff daily Resolve guest complaints promptly, following up until satisfaction is confirmed Coordinate with housekeeping, F&B, and maintenance to close service gaps fast Conduct regular checks of guest-facing areas against presentation and service standards Prepare guest feedback reports and flag recurring issues to management with evidence Requirements: 2-7 years of experience: Guest complaint resolution and de-escalation Cross-department coordination Staff supervision and performance coaching Hospitality SOPs and policy implementation Shift ownership across evenings and weekends Guest complaint handling and resolution SOP implementation and compliance auditing Staff performance documentation Hospitality property management systems Shift scheduling and handover management Preferred Qualifications Reporting and data tracking Upselling and guest experience: enhancement What the Role Offers Strong performance here opens a direct path to Operations Manager level, with broader responsibility across departments as YellowDoor grows. - Boutique and fast-moving. Standards are high and held firmly. The team is professional and warm, but accountability is not optional - performance is expected, tracked, and discussed directly. Check how your CV aligns with this job Method of Application Interested and qualified? Go to YellowDoor Hotels on www.tezera.ai to apply Build your CV for free. Download in different templates.