Operations Manager (SPA; Health & Wellness)
AI summary
UHR Consult Limited is hiring a proactive, organised, and people-oriented female Operations Manager to oversee daily spa and wellness operations in Nigeria. The role covers staff management, customer experience, sales support, inventory, and compliance, with a strong focus on delivering a professional, memorable client experience.
- Female-only Operations Manager role in the spa and wellness industry
- Covers daily operations, staff scheduling, and service quality
- Includes customer experience, complaints handling, and retention focus
- Involves sales support, inventory management, and compliance reporting
- Requires someone organised, people-oriented, and proactive
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, cleaning, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Manager (SPA; Health & Wellness) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to UHR Consult Limited and the role in Not specified.
- Add concrete examples related to sales, cleaning, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Manager (SPA; Health & Wellness) role in sales, cleaning?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research UHR Consult Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The ideal candidate will ensure that the business runs smoothly every day—from the moment a client walks through the door to the moment they leave. You will coordinate staff, monitor service quality, manage operational resources, resolve client concerns, and ensure that the spa consistently delivers a warm, professional, and memorable experience. This role requires someone who is not only good at managing people and processes but also understands that in the beauty and wellness industry, the client experience: is everything. We are looking for a proactive, organised, and people-oriented FEMALE Operations Manager to oversee the day-to-day operations of our spa and wellness business. Key Responsibilities: Daily Operations: Ensure all treatments and services are delivered according to established standards. Oversee the day-to-day operations of the spa and wellness centre. Ensure equipment, treatment rooms, reception areas, and other facilities are properly maintained. Monitor the daily opening and closing procedures. Ensure the facility is clean, organised, welcoming, safe, and ready for business each day. Identify operational gaps and implement practical solutions. Staff & Team Management: Prepare and monitor staff schedules, shifts, attendance, and punctuality. Identify training and development needs and make recommendations to management. Coordinate and supervise therapists, beauticians, receptionists, customer service staff, cleaners, and other operational personnel. Ensure staff are properly trained and understand their roles and service standards. Set clear performance expectations and follow up on deliverables. Address staff concerns, conflicts, and performance issues professionally. Promote teamwork, professionalism, discipline, and a positive workplace culture. Customer Experience: Ensure clients receive excellent service from booking to completion of treatment. Personally handle escalated customer complaints and ensure timely resolution. Monitor customer feedback, complaints, reviews, and satisfaction levels. Encourage a culture where every client feels valued, respected, and well cared for. Identify opportunities to improve the customer journey and increase client retention. Sales & Revenue Support: Support the development and implementation of promotions, packages, memberships, and loyalty initiatives. Monitor staff performance against relevant sales and service targets. Monitor daily bookings, appointments, sales, and service utilisation. Identify opportunities for upselling and cross-selling appropriate services and products. Prepare regular operational and performance reports for management. Work with the team to maximise bookings and reduce idle treatment periods. Inventory & Procurement: Work with management and vendors on procurement and replenishment. Ensure proper storage and handling of products, equipment, and supplies. Monitor the availability and usage of beauty, spa, cleaning, and operational supplies. Monitor product usage and investigate unusual variances. Maintain appropriate stock levels and prevent unnecessary stock-outs or wastage. Quality, Hygiene & Compliance: Report safety concerns, equipment faults, incidents, or operational risks promptly. Conduct routine checks of treatment rooms, equipment, products, and common areas. Ensure proper hygiene and sanitation procedures are consistently followed. Ensure the spa complies with internal policies, health, safety, hygiene, and professional service standards. Maintain appropriate operational records and documentation. Reporting & Administration: Track key operational indicators including bookings, revenue, customer complaints, repeat clients, staff attendance, stock usage, and service performance. Maintain accurate records of staff schedules, incidents, maintenance, inventory, and other operational activities. Provide management with insights and recommendations for improving business performance. Prepare daily, weekly, and monthly operational reports. Key Performance Indicators (KPIs) Performance will be measured using indicators such as: Reduction in customer complaints Operational efficiency Customer satisfaction and retention Revenue and service utilisation Number and value of bookings Service quality and compliance Achievement of monthly business targets Staff performance and engagement Inventory accuracy and reduction in wastage Staff attendance and productivity Requirements: Good understanding of customer service and service quality. Ability to work with targets, reports, and operational data. Bachelor's Degree / HND in Business Administration, Hospitality Management, Operations Management, or a related field. Proficiency in Microsoft Office and/or relevant business management software. Demonstrated experience: managing people and day-to-day operations. Excellent communication and interpersonal skills. 5–10years of relevant experience, preferably in a spa, beauty, wellness, hospitality, healthcare, or customer-service environment. Strong organisational and problem-solving skills. Ability to remain calm and professional when handling difficult customers or operational challenges. Personal Attributes The ideal candidate should be: Customer-focused Well-organised and detail-oriented Firm but fair when managing people Emotionally intelligent Passionate about beauty, wellness, and excellent customer experiences Accountable and trustworthy A good communicator Proactive and solution-driven Professional and approachable Commercially aware What Success Looks Like: A successful Operations Manager will create an environment where the team knows what to do, clients feel cared for, services run smoothly, resources are properly managed, and management has clear visibility of the business. N400,000 - N500,000 / month. How to Apply Interested and qualified candidates should send their CVs in PDF format to: uhrconsultlimited2019@gmail.com using the Job Title as the subject of the mail. Application Deadline: 16th September, 2026. View all Jobs in Nigeria Abuja Operations Manager job vacancies in Nigeria