Front Desk Officer / Customer Service Representative
AI summary
Sickle Cell Foundation Nigeria is hiring a Front Desk Officer / Customer Service Representative to welcome patients and visitors, handle enquiries by phone, email and in person, schedule appointments, maintain records and support front desk operations. Candidates need a Bachelor's degree or HND and at least two years of customer service, reception or administrative experience.
- Role focused on front desk, reception and patient-facing customer service
- Requires Bachelor's degree or HND plus minimum 2 years experience
- Healthcare or hospital front desk experience is an added advantage
- Requires strong communication, organisation and Microsoft Office skills
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Desk Officer / Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Sickle Cell Foundation Nigeria and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from LatestJobsNG; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- LatestJobsNG
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Desk Officer / Customer Service Representative role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Sickle Cell Foundation Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Sickle Cell Foundation Nigeria (SCFN) - Founded with a deep commitment to improving the lives of individuals affected by sickle cell disorder. Sickle Cell Foundation Nigeria (SCFN) has been at the forefront of advocacy, research, and patient care since its inception. Established to address the overwhelming burden of sickle cell disorder in Nigeria—home to the largest population of people living with the condition globally—the Foundation has played a pivotal role in driving awareness, fostering innovation, and providing comprehensive support systems. Key Responsibilities: Welcome and assist patients, visitors, and stakeholders professionally. Respond to enquiries via phone, email, and in person. Schedule and coordinate appointments. Maintain accurate patient records and documentation. Provide administrative support and manage front desk operations. Liaise with internal teams to ensure seamless service delivery. Handle enquiries with professionalism while maintaining patient confidentiality. Requirements: Bachelor's Degree or HND in Business Administration, Mass Communication, Public Administration, Health Information Management, Social Sciences, or a related field. Minimum of 2 years experience: in customer service, front desk, reception, or administrative roles. Healthcare experience: is an added advantage. Excellent communication, interpersonal, and organisational skills. Proficiency in Microsoft Office Suite. Professional, empathetic, detail-oriented, and able to work effectively in a fast-paced environment.