Customer Care Representative
AI summary
Synergy Nigeria Ltd is hiring a Customer Care Representative in Lagos. The role involves handling customer inquiries, resolving complaints, processing requests, and maintaining positive customer relationships across all communication channels. This is a full-time, entry-level position requiring an OND qualification and strong communication skills.
- Full-time role based in Lagos, Nigeria
- Entry-level position with OND minimum qualification
- Salary range of NGN 150,000 - 250,000
- 0-2 years customer service experience preferred
- Proficiency in Microsoft Office Suite required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, no_experience, sem_experienciaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Synergy Nigeria Ltd and the role in Not specified.
- Add concrete examples related to call_center, no_experience, sem_experiencia, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Representative role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Synergy Nigeria Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Customer Care Representative Synergy Nigeria Ltd Accounting, Auditing & Finance Today Easy apply New Lagos Full Time Construction NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Customer Care Representative is responsible for providing excellent customer service by responding to customer inquiries, resolving complaints, processing requests, and ensuring a positive customer experience: across all communication channels. The role requires strong communication skills, professionalism, and a customer-focused approach. Min Qualification: OND Experience: Level: Entry level Experience: Length: No Experience/Less than 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Nigeria Job descriptions & requirements: Responsibilities: Respond promptly to customer inquiries via phone, email, social media, and in-person interactions. Resolve customer complaints professionally and escalate complex issues when necessary. Provide accurate information about the company's products and services. Process customer orders, requests, registrations, and follow-up activities. Maintain accurate customer records and update the customer database. Follow up with customers to ensure issues have been resolved satisfactorily. Handle incoming and outgoing calls courteously and professionally. Build and maintain positive relationships with customers. Meet customer service performance targets and quality standards. Collaborate with other departments to resolve customer concerns efficiently. Prepare daily, weekly, or monthly customer service reports as required. Perform other duties assigned by the Customer Service Manager or Supervisor. Requirements: Minimum of OND in any relevant discipline. 0–2 years of customer service experience: ( experience: is an added advantage). Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and basic computer applications. Strong interpersonal and problem-solving skills. Ability to work under pressure and manage multiple tasks. Professional appearance and positive attitude. Key Competencies: Customer service orientation Excellent communication and listening skills Problem-solving and conflict resolution Patience and empathy Teamwork and collaboration Time management Attention to detail Adaptability Professionalism and integrity Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job