Technical Customer Service Representative
AI summary
Outcess Solutions Limited is hiring a Technical Customer Service Representative in Ikoyi, Lagos on a full-time basis. The role involves handling customer inquiries, troubleshooting basic technical issues, and escalating complex cases while meeting service targets. Salary is N150,000 per month, and applications close on 17th August, 2026.
- Full-time role based in Ikoyi, Lagos
- Monthly salary of N150,000
- Requires customer service and basic technical troubleshooting skills
- Shift work including weekends may be required
- Apply by emailing CV to [email protected]
- Application deadline is 17th August, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N150,000 per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Outcess Solutions Limited and the role in Not specified.
- Add concrete examples related to call_center, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Customer Service Representative role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Outcess Solutions Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Technical Customer Service Representative at Outcess Solutions Limited ⏲ Aug 14, 2026, 1:14 PM ⋕ View all ICT Support & Telecommunications jobs Outcess is an Outsourcing Company that helps other Company in managing their business. We are recruiting to fill the position below: Job Title: Technical Customer Service Representative Location: Ikoyi, Lagos Employment Type: Full-time Job Summary We are seeking a customer-focused and technically inclined Technical Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service, resolving technical issues, responding to customer inquiries, and ensuring a positive customer experience. Key Responsibilities: Meet set customer service, quality, productivity, and performance targets. Carry out other duties as assigned by the supervisor or management. Escalate complex technical issues to the appropriate technical team when necessary. Identify, troubleshoot, and resolve basic technical issues promptly. Maintain a high level of professionalism and empathy when dealing with customers. Adhere to company policies, procedures, and service standards. Document customer interactions, complaints, and resolutions accurately. Follow up on unresolved customer issues to ensure timely resolution. Attend to customer inquiries and complaints through calls and other approved communication channels. Provide clear and accurate information about products, services, and technical processes. Requirements: Willingness to work shifts, including weekends where required. Strong problem-solving and listening skills. A Bachelor’s degree or HND in a relevant field is preferred. Ability to work effectively both independently and as part of a team. Good computer literacy and familiarity with digital tools. Excellent verbal and written communication skills. Ability to work effectively under pressure and handle difficult customer situations. Strong customer service orientation and interpersonal skills. Previous experience: in customer service, technical support, or a contact centre is an advantage. Basic knowledge of technical troubleshooting. Added Advantage: Experience: in telecommunications, internet service, networking, or a related technical/customer service environment. Proximity to Ikoyi is an added advantage. Familiarity with CRM or customer support systems. Salary N150,000 per month How to Apply Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail. Application Deadline: 17th August, 2026. View all Jobs in Nigeria Ikoyi and 1 other location Ikoyi , Lagos State