Team Lead, Commercial Banking
AI summary
Polaris Bank Limited is hiring a Team Lead, Commercial Banking to provide exceptional customer service and support branch daily operations. The role involves product development, credit risk management, customer relationship management, and key accounts management across multiple Nigerian locations. Full-time position with 9 openings available.
- 9 open positions available across multiple Nigerian cities
- Full-time employment at a major Nigerian commercial bank
- Role covers product development, credit risk, and key accounts management
- Locations include Abuja, Lagos, Kano, Kaduna, Gombe, Jos, Ogun, Osun, and Ondo
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Team Lead, Commercial Banking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Polaris Bank Limited and the role in Not specified.
- Add concrete examples related to security, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Team Lead, Commercial Banking role in security, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Polaris Bank Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Team Lead, Commercial Banking at Polaris Bank Limited (9 Openings) ⏲ Aug 14, 2026, 8:08 AM ⋕ View all Banking & Financial Services jobs Polaris Bank was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public. The bank commenced services on the same day, having purchased the assets and assumed certain liabilities of the defunct Skye Bank.With a footprint of over 350 branches across the country, Polaris Bank prides itself in delivering exceptional customer experience, leveraging best in class/state of the art Information Communication Technology (ICT). By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms) Polaris Bank maintains a pivotal role in the Nigerian banking industry, providing customers with simple, convenient and secured banking services. We are recruiting to fill the position below: Job Title: Team Lead, Commercial Banking Locations : Abuja, Ondo, Osun, Ogun, Jos - Plateau, Kano, Kaduna, Gombe, and Lagos Employment Type: Full-time Job Summary The role holder is to provide exceptional customer service and support the daily operations of the branch. You will work closely with customers, colleagues, and managers to ensure a smooth and efficient banking experience: for all. Key Result Areas Products Development: Analyze the risks and profitability of various retail & commercial banking and financial services of products. Identify the impact of market forces on the performance of the Bank’s products and services. Identify types of retail & commercial banking and financial service products and services that best serve specific needs and objectives customers. Propose relevant financial or banking instruments to serve specific customer needs and objectives. Market Place Knowledge, Strategic and Conceptual Selling: Conducts regular client meetings and discussions to understand their needs and preferences. Collaborates with internal teams to deliver exceptional client service and support. Demonstrates skill in building and nurturing client relationships. Possesses a comprehensive understanding of relationship management strategies and techniques. Credit Risk Management: Evaluate credit rating or scoring by conducting detailed analysis on customer character and matching of facility characteristics to be extended. Develop the terms and conditions such as interest rates, payment period and payment options etc. according to customer’s needs and results of risk assessments. Evaluate customer financial strength based on reputation of customers, repayment history, adequacy of equity capital, volatility in sources of funds intended to be used by customers for repayment of loan along with interest, value of collateral and dependence level on economic condition of customers. Customer Relationship Management: Take customers’ complaints as opportunities to identify insufficient service areas and react positively to enhance service delivery. Understand the importance of complaints handling and the possible impacts on the bank. Identify the expectations of customers and demonstrate a customer-centric mindset. Obtain more information about the complaints and resolve customers’ grievances. Understand the principles and steps in handling customers’ complaints in order resolve the case independently. Key Accounts Management: Demonstrates an understanding of client needs and effectively aligns banking solutions to their business objectives. Builds trust, credibility, and rapport with clients through active engagement and attentive listening. Exhibits strong interpersonal and communication skills to build and nurture relationships with key clients. Conducts regular client reviews and proactively addresses client concerns and challenges. Banking Operations Policies & Procedures: Carry out review and evaluation of operational procedures and make necessary adjustments. Ensure that operations procedures of different retail banking transactions designed could be able to facilitate the daily operations running smoothly and all procedures are following regulatory requirements. Ensure that the models for evaluating the effectiveness of operational procedures are designed. Branch Operations and Management: Provides expert guidance on complex operational matters, such as cash management, vault operations, and security protocols. Exhibits a deep understanding of advanced branch operations functions and their interdependencies. Contributes to the development and implementation of branch management policies and procedures. Implements initiatives to enhance the customer experience: and drive customer engagement in the branch. Implements process improvement initiatives to streamline branch operations and enhance customer experience. Digital Banking and Technology: Manage data mapping function and compile requirements: definition for new initiatives. Keep track of the digital banking development and financial technology utilization trend in financial service industries; review current practices of the bank and propose enhancement measures accordingly. Recommend general banking management solutions and digital channels or eCommerce products by utilizing updated development including forefront technology, products and services development trend, etc. in digital banking channel. Liaise with relevant business and operation units to optimize digital banking channels. Commercial Lending and Relationship Management: Conducts thorough analysis of financial statements and prepares credit proposals. Demonstrates knowledge of customer segmentation, needs assessment, and relationship building strategies. Understanding of commercial lending processes, policies, and regulations. Collaborates with internal stakeholders to identify cross-selling opportunities and deliver comprehensive banking solutions. Demonstrates knowledge of credit underwriting, financial analysis, and loan structuring. Qualification and Experience: Additional academic qualification is an added advantage. At least 0-8 years of cognate experience. Bachelor's Degree in Banking & Finance, Economics, Business Administration or in any related field. Relevant professional qualification e.g., CIBN, ICAN, ACA, ACCA etc. is an added advantage How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Kano State and 4 other locations Kano State , Kaduna State , Gombe State , Lagos State , Abuja