Front Desk Officer
AI summary
EMEL Group is hiring a Front Desk Officer for its hospital operations in Lagos. The role involves patient reception and registration, appointment scheduling, handling inquiries, billing support, and maintaining confidentiality of patient records. Interested candidates should send their CV to hr@emelhospital.org using the job title as the subject.
- Full-time hospital front desk role based in Lagos
- Requires HND/Bachelor's degree in a related field
- Customer service or hospital reception experience is an advantage
- Apply by emailing CV to hr@emelhospital.org
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Desk Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to EMEL and the role in Not specified.
- Add concrete examples related to call_center, technology, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Desk Officer role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research EMEL before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The Emel Group is one of Nigeria's leading business conglomerates with a major presence across diverse sectors including Consumer Products, Corporate Services and Infrastructure. For over four decades, the Group has made a significant contribution to the country’s economy and inspired the trust of millions ... Read more about this company Front Desk Officer Job Type Full Time Qualification BA/BSc/HND Experience: Location Lagos Job Field Administration / Facilities , Customer Care, Success and Service Key Responsibilities: Patient Reception & Registration: Welcome patients, visitors, and clients politely and professionally. Register new patients and update existing patient records accurately. Verify patient information and documentation. Direct patients to the appropriate departments or units. Appointment Management: Schedule, confirm, and reschedule patient appointments. Manage daily appointment logs and clinic schedules. Inform patients of delays, cancellations, or changes when necessary. Communication & Customer Service: Answer phone calls, emails, and walk-in inquiries promptly. Provide accurate information about hospital services, visiting hours, and procedures. Handle patient complaints calmly and escalate issues when necessary. Maintain professional communication with patients, staff, and management. Maintain proper filing and documentation of patient records. Billing & Payment Support: Assist patients with billing inquiries and payment directions. Issue receipts or direct patients to the appropriate payment points. Coordinate with accounts or HMO desk where necessary. Confidentiality & Compliance: Maintain confidentiality of patient information at all times. Adhere to hospital policies, procedures, and ethical standards. Ensure compliance with health and safety regulations. Qualifications & Requirements: Minimum of HND/Bachelor’s Degree in Business Administration, Public Administration, Mass Communication, or related field. Previous experience: in customer service or hospital reception is an advantage. Proficiency in Microsoft Office and hospital management software. Good telephone etiquette and interpersonal skills. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV to: hr@emelhospital.org using the Job Title as the subject of the mail. Build your CV for free. Download in different templates.