Customer Support Officer (Offline State Support)
AI summary
Moniepoint Incorporated is hiring a Customer Support Officer for its Ibadan, Oyo State operations. The role involves resolving customer enquiries, supporting walk-in customers and WhatsApp groups, logging issues, and collaborating with internal teams to deliver high-quality service. Applicants need a BSc or HND, 1–2 years of customer service experience, and must have completed NYSC.
- Role based in Ibadan (Bodija or Challenge Road), Oyo State
- Requires BSc or HND plus 1–2 years customer service experience
- NYSC completion or valid exemption certificate required
- Involves walk-in customer support and WhatsApp group management
- Competitive compensation and career growth opportunities offered
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Customer SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IbadanThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer (Offline State Support) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Ibadan.
- Add concrete examples related to call_center, internship, Customer Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer (Offline State Support) role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ibadan under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Support Officer (Offline State Support) at Moniepoint Incorporated - Oyo ⏲ Sep 11, 2026, 7:04 AM ⋕ View all Banking & Financial Services jobs Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below: Job Title: Customer Support Officer (Offline State Support) Location : Ibadan - Bodija or Challenge Road - Oyo Department: Customer Support Operations Reports to: Regional Team Lead About this role The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience: aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience: based on logged issues and customer feedback. The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. Responsibilities: Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. Coordinate with relevant internal teams to ensure timely resolution of customer issues. Build and maintain strong, trust-based relationships with customers through clear and effective communication. Collect and document customer feedback on products and services to support continuous improvement. Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. Log all customer support requests accurately for tracking and follow-up. Adhere to approved communication scripts, service guidelines, and operational procedures. Maintain confidentiality and data privacy of customer information at all times. Escalate complex or unresolved issues to the Regional/State Team Lead as required. Identify customer needs and offer appropriate solutions to ensure satisfaction. What success looks like in this role Strong operational discipline with minimal escalations due to unresolved baseline issues. Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. Proactive collection of customer feedback that leads to actionable internal service improvements. Accurate and thorough logging of all customer interactions to prevent unresolved gaps. High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. Experience: & Background Must have completed NYSC or possess a valid exemption/exclusion certificate. 1 – 2 years of relevant customer service or support experience. Minimum educational qualification of BSc or HND. Skills & Competencies: Strong problem-solving and issue-resolution abilities. Strict adherence to operational procedures, data privacy, and confidentiality guidelines. Ability to collaborate effectively with internal cross-functional teams. Meticulous attention to detail for tracking, documentation, and data logging. Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). Customer-centric mindset with high empathy and emotional intelligence. Why join us Competitive compensation, benefits, and career growth opportunities. Support for professional development. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Oyo State Customer Support Officer job vacancies in Nigeria