Digital Collections Team Lead
AI summary
Stanbic IBTC Bank is hiring a Digital Collections Team Lead to manage debt recovery across the bank's lost accounts portfolio and drive digital collections solutions. The role involves supervising collections teams, developing digital strategies for delinquent accounts, and ensuring compliance with regulatory requirements. Candidates need a BSc in Business or related fields plus at least two years of banking collections experience.
- Leads digital debt recovery and collections strategy for delinquent accounts
- Requires minimum two years experience in bank collections and recoveries
- BSc in Business, Commerce or related field required
- Involves supervising collections sub-team and managing digital loans portfolio
- Relevant professional certification is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, finance, CollectionsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Digital Collections Team Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Stanbic IBTC Bank and the role in Not specified.
- Add concrete examples related to call_center, finance, Collections, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Digital Collections Team Lead role in call_center, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Stanbic IBTC Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
To manage debt recovery in the Bank’s lost accounts portfolio To work with the Head, CHNW Business Support & Resolution in providing and maintaining digital collections solutions To interact with other teams/sub-teams to ensure that the team’s goals and TAT deliverables are not adversely impacted. To manage and control credit rehabilitation strategies within the Call Centre environment with the aim of maximizing effectiveness and efficiency using digital collections solutions. Responsibilties Actively engage with relevant stakeholders within the Group in a timely manner to maximize collections/recoveries of delinquent accounts. Supervise collections/recoveries actions on all Non-Performing Loans/Written-Off (NPL/AWOR) accounts as and when may be required. Frequently develop digital solutions to address delinquency in the Pre-NPL and new to NPL portfolio. Liaison with the MISBS&R team to ensure effective reporting for the CHNW BS&R team. Supervise the team and ensure compliance with statutory and regulatory requirements: to avoid sanctions. Monitor and manage the Digital loans portfolio. Effectively supervise the Collections sub-team to ensure all assigned pre-NPL and new to NPL accounts are adequately dealt. Actively engage with relevant stakeholders and vendors outside the Group in a timely manner to maximize collections/recoveries of delinquent accounts. Ensure the supervised team adheres to the Bank’s policies and procedures and aligns with the Bank’s values. Qualifications Relevant professional certification can be an added advantage. BSc Degree in Business, Commerce or related fields Minimum of two years’ experience: in a bank collections & recoveries centre. Behavioural Competencies: Checking Things Documenting Facts Articulating Information Producing Output Embracing Change Interpreting Data Following Procedures Technical Competencies: Risk Awareness Written Communication. Knowledge Management Systems Operating Cash Flow Analysis Collections Legal Collections Product and Services Knowledge Business Administration Skills How To Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State