Customer Service Representative
AI summary
DPL Group is hiring a Customer Service Representative for its growing African fashion brand in Nigeria. The role involves handling customer enquiries, processing orders, managing returns, and coordinating with production and logistics teams. The position offers a monthly salary of N150,000 to N200,000, with applications due by 30th November 2026.
- Monthly salary of N150,000 to N200,000
- Fashion and e-commerce industry role
- Requires HND or Bachelor's Degree plus 1 year experience
- Application deadline is 30th November 2026
- CV and cover letter sent to careers.dplgroup@gmail.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N150,000 - N200,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to DPL Group and the role in Abuja.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research DPL Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The ideal candidate will be responsible for providing excellent customer support, responding to enquiries, processing orders, and ensuring every customer enjoys a seamless shopping experience: from enquiry to delivery. We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our growing African fashion brand. Key Responsibilities: Assist customers with product information, sizing, pricing, and order placement. Process and track customer orders from confirmation to delivery. Maintain accurate customer records and order information. Handle returns, exchanges, and customer feedback professionally. Resolve customer complaints and provide appropriate solutions in a timely manner. Coordinate with the production, sales, and logistics teams to ensure timely order fulfilment. Respond promptly to customer enquiries via phone calls, WhatsApp, social media, and email. Maintain a positive brand image through excellent communication and customer service. Perform other customer service-related duties as assigned. Follow up with customers to ensure satisfaction after purchase. Educational Qualification Minimum of an HND or Bachelor's Degree in any relevant field. Minimum of 1 year of experience: in customer service, retail, or a similar role. Experience: in the fashion, retail, or e-commerce industry is an added advantage. Other Requirements: Positive attitude with a willingness to learn. Ability to work independently and as part of a team. Strong work ethic, integrity, and reliability. Must be well-presented and professional in appearance. Knowledge of African fashion and fabrics is an added advantage. Passion for fashion and excellent customer service. Fluent in Yoruba is a plus. Applicant must reside within a reasonable commuting distance of the workplace. Required Skills: Strong interpersonal and relationship-building skills. Strong organisational and time-management skills. Familiarity with WhatsApp Business, Instagram, Facebook, and other social media platforms. Proficiency in Microsoft Office and basic computer applications. Ability to multitask and work in a fast-paced environment. Good problem-solving and conflict-resolution abilities. Attention to detail and a high level of professionalism. Excellent verbal and written communication skills. N150,000 - N200,000 monthly. How to Apply Interested and qualified candidates should send their CV and a Cover Letter to: careers.dplgroup@gmail.com using "Application – Customer Service Representative" as the subject of the mail. Note: Only shortlisted candidates will be contacted. Application Deadline: 30th November, 2026. View all Jobs in Nigeria Abuja and 1 other location Abuja , Gwarinpa Customer Service Representative job vacancies in Nigeria