Customer Service Specialist
AI summary
Bluetti Energy Nigeria Limited is hiring a full-time Customer Service Specialist in Lagos to oversee customer service operations, drive complaint resolution, monitor daily activities, and ensure service quality across multiple communication channels. The role supports the Customer Experience Manager and coordinates with technical, sales, logistics, and finance teams to maintain excellent service delivery standards.
- Full-time role with operational oversight of customer service executives
- Focus on complaint resolution, SLA adherence, and CRM documentation
- Quality assurance across calls, WhatsApp, emails, and walk-in engagements
- Requires coordination with multiple internal departments
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Bluetti Energy Nigeria Limited and the role in Lagos.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Specialist role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Bluetti Energy Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Specialist at Bluetti Energy Nigeria Limited ⏲ Aug 18, 2026, 10:04 AM ⋕ View all E-Commerce jobs Bluetti is a global leader in clean energy technology, dedicated to delivering reliable and innovative solar power solutions to homes, businesses, and off-grid communities. With operations in over 110 countries and a growing presence in Nigeria, we specialize in portable power stations, solar generators, and modular energy storage systems that are reshaping how people access and use electricity. At Bluetti, we believe in a future powered by sustainable energy. Our products are built using advanced LiFePO₄ battery technology, offering long-lasting performance, safety, and flexibility. We are committed to empowering underserved regions through clean, accessible power, supported by initiatives like Lighting An African Family (LAAF). Joining Bluetti means becoming part of a passionate, forward-thinking team that values innovation, problem-solving, and making a positive impact on people’s lives. If you're looking to build a meaningful career in the renewable energy space, Bluetti is the place for you. We are recruiting to fill the position below: Job Title: Customer Service Specialist Location: Lagos Job type: Full-time Job Summary The Customer Service Specialist will support the Customer experience: Manager in ensuring operational excellence across the Customer Experience: function. The Specialist will serve as the first level of operational oversight for the Customer Service Executives by monitoring performance, ensuring timely resolution of customer issues, coordinating daily work schedules, and maintaining excellent service delivery standards. The role is responsible for driving complaint resolution, coordinating customer follow-ups, monitoring daily customer service activities, ensuring service quality, and supporting continuous improvement initiatives. This role is dynamic, and responsibilities: may be adjusted from time to time to meet organizational needs. Complaint Resolution & Customer Follow-up: Coordinate with Technical, Sales, Logistics, Finance, and other departments to ensure timely resolution of customer issues. Ensure all complaints are properly documented within the CRM. Ensure service level agreements (SLAs) for complaint resolution are consistently met. Take ownership of escalated customer complaints from initiation to resolution. Maintain an accurate complaint tracking system and monitor the status of all open cases. Prepare weekly and monthly complaint resolution reports, including root cause analysis and improvement recommendations. Identify recurring customer issues and recommend preventive actions. Conduct regular follow-up with customers to provide updates and ensure complete resolution. Customer Service Operations & Daily Monitoring: Monitor daily inbound and outbound call activities to ensure productivity targets are achieved. Ensure daily operational reports are completed accurately and submitted on time. Ensure all customer interactions are properly logged in the CRM. Escalate operational bottlenecks affecting customer experience. Review call queues, pending cases, overdue follow-ups, and unresolved tickets. Customer Service Executives. Coordinate daily customer service activities and allocate workloads among Monitor turnaround time for customer inquiries and complaint resolution. Quality Assurance & Performance Monitoring: Evaluate customer interactions against established quality standards and SOPs. Ensure consistent adherence to customer service policies and procedures. Identify training opportunities based on quality monitoring results. Monitor customer calls, WhatsApp conversations, emails, and other communication channels for quality assurance. Provide constructive coaching and feedback to Customer Service Executives. Track customer satisfaction trends and recommend service improvements. Customer Support Oversight: Support walk-in customer engagements whenever necessary. Ensure customers receive timely, professional, and accurate responses across all communication channels. Support Customer Service Executives in handling complex customer inquiries and escalations. Assist in resolving sensitive customer cases requiring managerial intervention. Maintain high customer satisfaction by ensuring prompt service delivery. Customer Verification & Order Quality Control: Monitor verification turnaround times and recommend process improvements. Ensure verification calls are conducted according to approved scripts and standards. Supervise customer verification processes to ensure compliance with company policies. Review customer information for completeness and accuracy before order approval. Work closely with Sales and Verification teams to resolve discrepancies. Reporting & Data Analysis: Track daily departmental KPIs. Generate insights and recommendations to improve operational efficiency. Analyze customer complaints, response times, call volumes, and resolution trends. Prepare daily, weekly, and monthly customer service performance reports. Process Improvement & Documentation: Review existing customer service processes and recommend improvements. Ensure customer service documentation remains accurate and up to date. Participate in process automation and service improvement initiatives. Assist in developing and updating SOPs, call scripts, knowledge base articles, and customer communication templates. Team Coordination & Collaboration: Coordinate daily customer service meetings and operational briefings. Ensure smooth communication and handover of customer issues across departments. Promote collaboration between Customer Service, Technical Support, Sales, Logistics, Finance, and Marketing teams. Support onboarding and coaching of new Customer Service Executives. Customer Education: & Experience: Improvement: Support customer education: initiatives to reduce repeat inquiries and complaints. Ensure customers receive clear guidance on product usage, maintenance, payment processes, and company policies. Monitor customer feedback and recommend initiatives to improve the overall customer experience. Other Responsibilities: Stand in for the Customer Service Manager during short periods of absence when assigned. Assist the Customer Service Manager with operational planning and departmental projects. Perform any other duties assigned by management to support business objectives. How to Apply Interested and qualified candidates should send your CV to: recruitment_nigeria@bluetti.com using the job title as the subject of the mai View all Jobs in Nigeria Lagos State Customer Service Specialist job vacancies in Nigeria