Customer Liaison Officer - Chinese Speaking
AI summary
Ecobank Nigeria Plc is hiring a Chinese-speaking Customer Liaison Officer to serve as the primary contact for Chinese-speaking customers and prospects. The role focuses on relationship management, interpretation and translation support, customer acquisition, complaint resolution, and compliance with KYC/AML requirements.
- Primary liaison for Chinese-speaking banking customers and prospects
- Provides professional interpretation and translation between Chinese and English
- Supports customer acquisition, onboarding, and retention activities
- Requires strict adherence to KYC, AML/CFT, and data protection policies
- Click here to Apply link provided for candidate submission
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Liaison Officer - Chinese Speaking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ecobank Nigeria Plc and the role in Not specified.
- Add concrete examples related to security, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Liaison Officer - Chinese Speaking role in security, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ecobank Nigeria Plc before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Relationship Management: Serve as the primary point of contact for Chinese-speaking customers and prospects. Build and maintain strong, professional relationships with Chinese-speaking customers. Understand customers’ banking needs and provide appropriate information on the Bank’s products and services. Provide timely responses to customer enquiries, requests, and complaints. Maintain regular communication with customers to enhance engagement and satisfaction. Identify opportunities to deepen existing customer relationships and increase customer retention. Chinese Language & Communication Support: Provide professional interpretation and translation support between Chinese-speaking customers and relevant Bank personnel. Translate customer communications, correspondence, forms, presentations, and other relevant documents where required. Facilitate effective communication during customer meetings, business discussions, account-opening processes, and service engagements. Assist in bridging cultural and communication gaps between the Bank and Chinese-speaking customers. Customer Acquisition & Business Development: Identify and support the acquisition of new Chinese-speaking customers through referrals, networking, business engagements, and other approved channels. Develop and maintain a database of Chinese-speaking prospects and customers. Support customer engagement activities, campaigns, and events targeted at the Chinese-speaking community. Ensure all customer onboarding activities comply with the Bank’s KYC, AML/CFT, data protection, and other applicable requirements. Customer Service & Complaint Resolution: Act as an intermediary between customers and relevant internal teams to facilitate timely resolution of complaints. Monitor outstanding complaints and provide customers with appropriate updates. Ensure a high standard of customer experience: is maintained throughout every customer interaction. Compliance & Risk Management: Ensure all customer interactions and activities are conducted in accordance with the Bank’s policies and procedures. Escalate suspicious or unusual customer activities through the appropriate channels. Adhere strictly to AML/CFT, sanctions, data privacy, information security, and other regulatory requirements. Market Intelligence & Customer Insights: Monitor the banking needs and expectations of Chinese-speaking customers in Nigeria. Provide feedback on emerging customer needs, market opportunities, and competitor activities. Identify potential opportunities for the Bank to develop or improve products and services for Chinese-speaking customers. Support management with relevant insights on the Chinese business and expatriate customer segment. Click here to Apply Similar Jobs Protection / CRM Officer Job at Chabash Development and Health Initiative (CDHI) Job Openings at ETC Workforce Services Limited Customer Service Agent Job at Lington & Bernie Consulting Limited Cashier Job at Casa 45 Enterprises Limited Job at G126 Continental Travels Limited Customer Experience: Executive Job at ISN Medical Customer Service Officer Job at Reftop Homes Limited Customer Care / Administrative Officer (NYSC) - Female Job at Genade Homes Customer Service Representative Job at Global Pay Limited Weekend Customer Service Representative Job at Marsand Bespoke Joinery Hottest Jobs Maintenance Expert Dairy milk production line technician/operator Generator Technician Production Manager Welder Quality Analyst Electricion Expert Front Desk Officer Job at ResumeSurge Customer Success & Front Desk Executive Job at Intavalto Nigeria Ltd Injection Molding Technician Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.