Guest Service Agent
AI summary
Protea Hotel By Marriot Lagos Kuramo Waters is hiring a Guest Service Agent in Lagos on a full-time basis. The role covers front desk operations, guest arrivals and departures, handling requests and complaints, processing transactions, and promoting hotel services. Candidates need an OND/HND or Bachelor’s degree in a related field, OPERA PMS experience, and 1–2 years in hotel front office or guest services.
- Full-time front desk role at a branded Lagos hotel
- Requires OND/HND or Bachelor’s degree in a related field
- Must have hands-on OPERA PMS experience
- 1–2 years’ hotel front office or guest services experience needed
- Flexible shifts, including weekends and public holidays
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Guest Service Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Protea Hotel By Marriot Lagos Kuramo Waters and the role in Not specified.
- Add concrete examples related to security, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Guest Service Agent role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Protea Hotel By Marriot Lagos Kuramo Waters before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Guest Service Agent at Protea Hotel By Marriot Lagos Kuramo Waters ⏲ Aug 10, 2026, 11:07 AM ⋕ View all Food Services & Catering jobs Protea Hotel By Marriot Lagos Kuramo Waters - Experience: beautiful beachfront views from our Hotel situated along Kuramo Beach. This serene getaway is ideal for business or leisure guests alike. With state-of-the-art guest rooms and amenities, we ensure a getaway that keeps you in touch with the world while providing a relaxing stay. We have 60 luxurious rooms with in-room tea/coffee-making facilities and turn-down packages. Protea Hotel Lagos Kuramo Waters facilities include complimentary Wi-Fi access, a gym, a swimming pool, a restaurant, a bar and other commendable amenities. We are recruiting to fill the position below: Job Title: Guest Service Agent Location: Lagos Employment Type: Full-time Job Purpose The role involves handling guest arrivals and departures, responding to requests and enquiries, resolving complaints, processing transactions, and ensuring an exceptional guest experience: in line with the hotel’s service standards. The Guest Service Agent is responsible for providing warm, efficient, and professional service to guests throughout their stay. Key Responsibilities: Guest Arrival & Departure: Provide guests with relevant information about hotel facilities, services, and operating hours. Verify guest information, reservations, identification, and payment details. Complete check-in and check-out procedures accurately and efficiently. Welcome and acknowledge guests promptly and professionally. Assist with room assignments and special guest requests. Guest Service: Follow up on guest requests to ensure they have been satisfactorily resolved. Anticipate guest needs and provide personalized service where possible. Handle guest complaints professionally and escalate unresolved matters to the appropriate supervisor or manager. Maintain a positive, friendly, and professional attitude at all times. Respond promptly to guest enquiries, requests, and concerns. Front Desk Operations: Manage room keys/cards and ensure proper security procedures are followed. Monitor and communicate room status with relevant departments. Process room charges, payments, deposits, and other transactions accurately. Maintain a clean, organized, and professional front desk area. Maintain accurate guest records and update information where required. Communication & Coordination: Ensure important guest information and requests are properly communicated during shift handovers. Communicate effectively with Housekeeping, Food & Beverage, Engineering, Security, and other departments. Provide accurate information about hotel services, facilities, and local attractions. Answer and direct telephone calls professionally. Guest Loyalty & Upselling: Promote hotel services, facilities, packages, and upgrades where appropriate. Maintain awareness of guest preferences and special occasions. Recognize returning, VIP, and loyalty programme guests and provide appropriate personalized service. Encourage eligible guests to enroll in the hotel’s loyalty programme. Standards, Compliance & Safety: Complete all required training and maintain knowledge of hotel systems and procedures. Follow cash-handling, security, emergency, and health and safety procedures. Report maintenance, safety, or security concerns promptly. Follow all hotel policies, procedures, and brand standards. Protect guest privacy and confidential information. Qualifications & Experience: Ability to handle guest complaints and resolve issues professionally. Minimum of an OND / HND / Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a related field. Must have hands-on experience: using OPERA Property Management System (PMS). 1–2 years’ experience: in a hotel Front Office/Guest Services role. Must be willing to work flexible shifts, including weekends and public holidays. Good computer skills and ability to learn and use hotel systems efficiently. Excellent customer service and communication skills. Strong knowledge of hotel front office operations, including check-in, check-out, room assignments, billing, reservations, and guest account management. Key Competencies: Ability to multitask and prioritize Excellent customer service skills Problem-solving and conflict-resolution skills Professional appearance and conduct Ability to work under pressure Good interpersonal skills Teamwork and collaboration Effective verbal and written communication Attention to detail Strong knowledge of hotel operations and guest service standards. Computer literacy How to Apply Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail. Application Deadline: 24th August, 2026. View all Jobs in Nigeria Lagos State Guest Service Agent job vacancies in Nigeria