Customer Service Representative
AI summary
Geoinfotech Resources Limited is hiring a Customer Service Representative in Lagos, Nigeria. The role is the first point of contact for customers via phone, email, WhatsApp, social media, and walk-in enquiries, handling complaints, maintaining records, and supporting service delivery. It is a full-time position with a salary of NGN 250,000–400,000.
- Full-time customer service role in Lagos
- Salary range NGN 250,000–400,000
- Bachelor’s degree required
- 2–3 years customer service experience needed
- CRM and Microsoft Office skills required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 250,000 - 400,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Geoinfotech Resources Limited and the role in Lagos.
- Add concrete examples related to sales, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Geoinfotech Resources Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Representative Geoinfotech Resources Limited Customer Service & Support Today Easy apply New Lagos Full Time Construction NGN 250,000 - 400,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Customer Service Representative is responsible for delivering exceptional customer support by serving as the first point of contact for clients and prospective customers. The role involves responding to enquiries, resolving complaints, maintaining strong customer relationships, and ensuring a seamless customer experience: while supporting the company Min Qualification: Degree Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Serve as the first point of contact for customers via phone, email, WhatsApp, social media, and walk-in enquiries. Respond promptly and professionally to customer enquiries regarding the company's products and services. Handle customer complaints and ensure timely resolution or escalation where necessary. Follow up with customers to ensure satisfaction after service delivery. Maintain accurate customer records and update the CRM/database. Coordinate with the Sales, GIS, Drone, Academy, Geo Store, and Operations teams to ensure prompt service delivery. Schedule appointments, meetings, and service requests where applicable. Track customer requests and provide regular updates until resolution. Prepare daily, weekly, and monthly customer service reports. Monitor customer feedback and recommend improvements to enhance customer satisfaction. Support lead management by directing qualified enquiries to the appropriate department. Assist in onboarding new clients and educating them on company processes and services. Maintain professionalism and confidentiality when handling customer information. Contribute to achieving departmental customer satisfaction and retention goals. Perform any other duties assigned by management. Requirements: Bachelor's degree in Business Administration, Marketing, Mass Communication, Public Administration, or a related field. Minimum of 2–3 years' experience: in customer service, client relations, or a similar role. Excellent verbal and written communication skills. Strong interpersonal and relationship management skills. Proficiency in Microsoft Office Suite and CRM software. Excellent problem-solving and conflict resolution abilities. Ability to multitask and work effectively in a fast-paced environment. Strong organizational and time management skills. High level of professionalism and attention to detail. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job