Customer Service Officer Job at Credpal
AI summary
Credpal is hiring a full-time Customer Service Officer in Kano, Nigeria. The role involves handling customer inquiries, account opening, complaint resolution, and cross-selling banking products. The ideal candidate should be customer-focused and ensure compliance with regulatory standards.
- Full-time position based in Kano, Nigeria
- Responsibilities include customer service, KYC, complaint resolution, and cross-selling
- Must ensure compliance with CBN, AML/CFT, and KYC policies
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer Job at Credpal evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobgurus Nigeria and the role in Not specified.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer Job at Credpal role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobgurus Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer Job at Credpal | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Service Officer Job at Credpal Credpal is an innovative solution that seeks to combat the ever complex loan approval process that has deterred millions from achieving specific goals over the years. We believe quality of life can be drastically improved if individuals can easily make purchases and pay overtime at their convenience with reduced or no financial pressure, while also increasing their purchasing capabilities. We are recruiting to fill the position below: Job Position: Customer Service Officer Job Location: Kano Employment Type: Full-time Purpose Statement We are seeking a professional, customer-focused, and service-oriented Customer Support Officer to deliver exceptional customer service across all customer touchpoints. The successful candidate will serve as the first point of contact for customers, ensuring timely resolution of enquiries, complaints, account-related requests, and transaction issues while promoting the Bank's products and maintaining a superior customer experience. Customer Service & Relationship Management: Serve as the primary point of contact for walk-in customers, telephone enquiries, emails, and digital channels. Deliver excellent customer service by responding promptly and professionally to customer enquiries and complaints. Build and maintain strong customer relationships to promote satisfaction, loyalty, and retention. Educate customers on the Bank's products, services, and digital banking channels. Account Opening & Customer Onboarding: Process account opening requests and ensure all required documentation is complete. Conduct Know Your Customer (KYC) and Customer Due Diligence (CDD) checks in line with regulatory requirements. Ensure customer information is accurately captured and maintained. Complaint Resolution: Investigate and resolve customer complaints within agreed turnaround times. Escalate complex issues to the appropriate department where necessary. Maintain a complaint register and ensure timely follow-up until resolution. Operational Support: Support daily branch operations by processing customer requests efficiently. Assist customers with account maintenance requests, card requests, statement generation, and other service requests. Ensure proper documentation of all customer interactions and transactions. Sales & Cross-Selling: Identify opportunities to cross-sell the Bank's products and services. Support customer acquisition initiatives by referring prospects to the Sales Team. Promote savings products, loans, digital banking services, and other offerings. Compliance & Risk Management: Ensure compliance with CBN, AML/CFT, KYC, and internal operational policies. Protect customer information and maintain confidentiality always. Identify and promptly report suspicious transactions or fraudulent activities. Ensure all customer interactions comply with regulatory and internal service standards. Reporting: Prepare daily and weekly customer service reports. Maintain accurate records of customer enquiries, complaints, and resolutions. Provide feedback on recurring customer issues and recommend service improvements. Key Performance Indicators (KPIs) Customer Satisfaction Score (CSAT) Customer Complaint Resolution Turnaround Time (TAT) First Contact Resolution (FCR) Rate Customer Retention Rate Number of Successful Customer Onboarding Requests Accuracy of Customer Documentation Cross-Sell and Referral Performance Compliance with KYC and Regulatory Requirements: Service Level Agreement (SLA) Adherence Audit and Compliance Rating Requirements: Bachelor's Degree or HND in Business Administration, Banking & Finance, Marketing, or a related field. Minimum of 2 years of relevant experience: in Customer Service within a Microfinance Bank (MFB). Strong understanding of customer service principles and banking operations. Experience: with KYC documentation, account opening processes, and complaint resolution. Working knowledge of CBN regulations, AML/CFT requirements, and customer onboarding standards. Excellent communication, interpersonal, and problem-solving skills. Proficiency in Microsoft Office Suite and core banking applications. Ability to work under pressure while maintaining professionalism and attention to detail. Fluency in English and Hausa will be an added advantage. Must reside in Kano State, preferably within or around Dawakin Kudu and its environs. Click here to Apply Similar Jobs Customer Service Officer Job at Cobbler Care Limited Team Lead, Customer Relationship Management Job at Access Bank Plc Customer Acquisition Agent Job at HRBP Limited Customer Sales Executive Vono Products Plc Front Desk Officer Customer Service Supervisor Job at Prestigious Consulting Customer Service Representative Job at Stee Cambridge College Job Openings at Stee Cambridge College Squareme Recruitment for Customer Success Trainee Customer Service Representative Job at Paycita Hottest Jobs Job Openings at Abbey Mortgage Bank Plc Front Desk Officer Job at Deutsche Partners Holding Limited IT Support Officer Job at Agrinova Limited Job Openings at Filmhouse Cinemas Limited Customer Success Manager / Support Job at Starrik Front Desk Officer Job at Kojo Auto Service Centre Limited Front Desk Officer Job at Alphacell Group Limited Administrative Assistant Job at United Nations International Children's Emergency Fund (UNICEF) Front Desk Representative Job at Iraizickify Business Store Warehouse Manager Job at Agric & Culture Company Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.