Customer Service Representative
AI summary
1159 Realty Nigeria Limited is hiring a Customer Service Representative to join its Customer Success Team in Ilorin, Kwara State. The role involves managing client communication, documentation, payment follow-ups, and post-sales support across multiple channels. Candidates need a Bachelor's degree or HND and at least two years of relevant experience.
- Full-time role based in Ilorin, Kwara State
- Requires Bachelor's degree or HND and minimum 2 years' experience
- Focus on client communication, documentation, and payment follow-ups
- Requires strong organisational and relationship management skills
- Experience with CRM systems is an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IlorinThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to 1159 Realty Nigeria Limited and the role in Ilorin.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ilorin under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research 1159 Realty Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
1159 Realty Nigeria Limited is a fast-growing real estate company committed to making property ownership accessible through innovative, affordable, and customer-focused real estate solutions. We are passionate about excellence, integrity, and building a high-performing team that delivers exceptional value to our clients across Nigeria. Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience: 2 years Location Kwara City Ilorin Job Field Customer Care, Success and Service Job Summary We are looking to hire a Customer Service Officer to join our Customer Success Team in Ilorin. The successful candidate will be responsible for managing client communication, documentation, payment follow-ups, customer enquiries and post-sales support. The ideal candidate must be highly organised, proactive, detail-oriented and able to build strong relationships with clients while working effectively with internal teams. This role requires someone who takes ownership of client issues and follows through until they are properly resolved. Responsibilities: Manage and respond to client enquiries received through email, WhatsApp, phone and other approved channels. Review client documentation to ensure completeness, accuracy and compliance with company requirements. Follow up with clients on outstanding documentation and transaction requirements. Coordinate the signing, delivery and proper filing of client documents. Upload relevant client documents to the company's client web application. Maintain accurate and secure client records. Send monthly payment reminders to clients and follow up on outstanding payments. Liaise with the Accounting Team regarding payment confirmations and payment-related enquiries. Handle client enquiries relating to legal and transaction documentation and escalate complex matters to the Legal Team when necessary. Manage customer feedback and ensure complaints and concerns are properly documented and followed up to resolution. Maintain regular communication with clients throughout their property ownership journey. Coordinate client birthday messages and other approved client relationship initiatives. Work closely with Sales, Accounting, Legal, Operations and other relevant departments to resolve client issues. Maintain and organise client-related materials, property flyers and other relevant documents on designated company drives. Support email marketing and other client communication initiatives in collaboration with the Media Team. Prepare and submit weekly Customer Success reports. Track pending client requests, documentation, payments and unresolved issues. Identify recurring customer concerns and recommend ways to improve the customer experience. Requirements: Bachelor's degree or HND in Business Administration, Estate Management, Mass Communication, Marketing, Customer Relations or a related field. Minimum of 2 years' experience: in Customer Service, Customer Success, Client Relations, Account Management, Sales Support, Real Estate or a related role. Excellent verbal and written communication skills. Strong follow-up and relationship management skills. Excellent attention to detail and organisational ability. Ability to manage multiple clients and tasks effectively. Good documentation and record-keeping skills. Proficiency in Microsoft Office or Google Workspace. Experience: using CRM systems or customer management platforms is an advantage. Ability to handle difficult customers and sensitive situations professionally. Strong problem-solving skills. Ability to work effectively across multiple departments. Must be comfortable working with digital tools and web-based applications. Preferred Candidate: The ideal candidate is someone who: Takes ownership rather than waiting to be reminded. Is proactive with client follow-ups. Can manage several clients without losing track of details. Communicates professionally and confidently. Has strong emotional intelligence. Can handle pressure and difficult conversations calmly. Understands the importance of documentation and accurate records. Is comfortable working in a fast-paced, growing organisation. Has an interest in real estate and client relationship management. Real estate experience: is an advantage, but candidates from banking, financial services, hospitality, telecommunications, insurance and other client-facing industries are welcome to apply. Benefits: Career growth and development opportunities. Opportunity to work within a growing real estate company. Professional and collaborative work environment. Exposure to client relationship management, real estate operations and cross-functional teams. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send an updated CV, Cover Letter explaining why you are the ideal candidate for this role to: 1159realtyhr@gmail.com Build your CV for free. Download in different templates.