Guest Service Agent
AI summary
Alpha-Plus Apartments 91 is hiring a friendly, customer-focused Guest Service Agent in Abuja to handle check-in/out, reservations, guest inquiries, and payments while delivering top-notch hospitality service. The full-time role requires a diploma, at least 2 years of customer service experience, and offers a competitive salary plus commission and benefits.
- Full-time rotating schedule role in Abuja
- Competitive salary NGN 70,000–150,000 plus commission
- Requires diploma and minimum 2 years experience
- Hospitality and hotel industry role
- Benefits include health, dental, and vision insurance
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 70,000 - 150,000 Plus Commission. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Guest Service Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Alpha-Plus Apartments 91 and the role in Abuja.
- Add concrete examples related to security, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Guest Service Agent role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Alpha-Plus Apartments 91 before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Guest Service Agent Alpha-Plus Apartments 91 Admin & Office Today Easy apply New Abuja Full Time Hospitality & Hotel NGN 70,000 - 150,000 Plus Commission Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are currently seeking a friendly and customer-focused Guest service Agent to join our dedicated team and contribute to the warm and welcoming atmosphere for which we are known for. GSA who is neat, welcoming and must have passion for good customer relationship and top-notch service. Min Qualification: Degree Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - Rotating Schedule Applicant Location: Abuja, Nigeria Job descriptions & requirements: Responsibilities: Greet guests warmly and provide a friendly and efficient check-in and check-out process. Assist guests with inquiries, provide information about hotel facilities, and offer recommendations for local attractions. Handle reservation requests, ensuring accuracy and efficiency in booking processes. Maintain up-to-date knowledge of room availability, rates, and promotions. Answer phone calls and respond to emails promptly, addressing guest inquiries and concerns with professionalism and courtesy. Communicate effectively with other hotel departments to ensure smooth guest experiences. Handle guest concerns and complaints with a positive attitude, finding timely and effective resolutions. Collaborate with management to escalate and resolve issues as needed. Process payments, handle cash accurately, and maintain a balanced cash drawer. Provide guests with receipts and ensure accurate billing. Monitor and ensure the security of guests and their belongings. Follow company safety and security protocols, reporting any incidents or suspicious activities. Requirements: Minimum academic qualification of a diploma in any related discipline Minimum of 2 years of work experience: Previous experience: in a customer service role, preferably in a hotel or hospitality setting. Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Familiarity with hotel reservation systems ( experience: with Opera, Hotel-runner, New-book etc. is a plus). Positive and proactive attitude with a commitment to providing exceptional guest service. Ability to handle stressful situations calmly and efficiently. Benefits: Competitive salary Health, dental, and vision insurance Employee discounts on hotel services Training and development opportunities Pleasant working environment About Alpha-Plus Apartments 91 Alpha-Plus Apartments 91 is a leading real estate development company based in Nigeria, committed to providing high-quality residential and commercial properties. Established with a vision to redefine urban living, Alpha-Plus Apartments 91 focuses on creating sustainable communities that offer modern amenities and a superior living experience. With a track record of delivering exceptional projects, Alpha-Plus Apartments 91 is known for its innovative designs, attention to detail, and commitment to excellence. The company takes pride in its ability to exceed customer expectations and create spaces that people are proud to call home. At Alpha-Plus Apartments 91, we believe in investing in our people and creating a positive work environment where employees can thrive. We are committed to diversity, inclusion, and equal opportunity, and we value the contributions of every team member. Join us at Alpha-Plus Apartments 91 and be part of a dynamic team that is shaping the future of real estate in Nigeria. Apply now and take the first step towards a rewarding career with us. Job opportunities at Alpha-Plus Apartments 91 Alpha-Plus Apartments 91 is currently hiring across Admin & Office and Accounting, Auditing & Finance roles in the Hospitality & Hotel industry. All 3 open positions are based in Abuja. The vacancies range from mid-level opportunities to senior-level roles, with openings suited to candidates with 0-5 years of experience: and up to 5-10 years of experience. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job