Customer Service Representative
AI summary
Biggie's Work Space Limited in Ikorodu, Lagos is hiring a full-time Customer Service Representative to serve as the first point of contact for customers and manage the company's social-media presence. The role involves welcoming visitors, handling enquiries across phone, WhatsApp, email and social media, coordinating bookings, resolving complaints and converting leads into paying customers. Applicants should reside in or near Ikorodu and apply by forwarding their CV.
- Full-time onsite role based in Ikorodu, Lagos State
- Combines front-desk customer service with social media management
- Requires OND, HND or Bachelor's degree and 1–2 years' experience
- Applicants should preferably reside in Ikorodu or nearby
- Competitive remuneration plus performance-based incentives and training
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Competitive remuneration. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, finance, Customer serviceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IkoroduThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Biggie's Work Space Limited and the role in Ikorodu.
- Add concrete examples related to call_center, finance, Customer service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ikorodu under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Biggie's Work Space Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Biggie’s Work Space Limited is a community-focused coworking and business-support company located in Ikorodu, Lagos State. We provide flexible workspaces, hot desks, private offices, meeting facilities, virtual-office services and business-support solutions to freelancers, remote workers, entrepreneurs, startups Customer Service Representative Job Type Full Time , Onsite Qualification BA/BSc/HND , OND Experience: 2 - 5 years Location Lagos Job Field Customer Care, Success and Service Job Summary The Customer Service Representative / Social Media Manager will serve as the first point of contact for customers while managing the company’s social-media presence and online community. The successful candidate will welcome customers, respond to enquiries, coordinate bookings, resolve service issues, create engaging digital content and convert online and offline enquiries into paying customers. Key Responsibilities: Welcome customers, visitors and prospective clients professionally. Explain the company’s workspace packages, prices, facilities and business-support services. Respond promptly to enquiries received through telephone calls, WhatsApp, email and social-media platforms. Coordinate bookings for hot desks, private offices, meeting rooms and other services. Confirm customer payments, issue appropriate receipts and maintain accurate transaction records. Register new customers and provide orientation on the facilities, amenities and workplace rules. Monitor customers’ package usage, validity periods, renewals and outstanding payments. Follow up on enquiries and prospective customers until bookings are completed. Resolve customer complaints professionally and escalate complex matters when necessary. Collect customer feedback and recommend improvements to management. Maintain accurate customer, booking and enquiry records. Support community engagement, networking activities and events. Assist with administrative and front-desk duties as required. Requirements: OND, HND or Bachelor’s Degree in Mass Communication, Marketing, Business Administration, Public Relations, English, Digital Media or a related discipline. At least one to two years’ experience: in customer service, front-desk operations, or a similar role. Demonstrable experience: managing business social-media accounts. Excellent written and verbal communication skills. Strong customer-service, interpersonal and conflict-resolution abilities. Good understanding of Instagram, Facebook, TikTok, LinkedIn and WhatsApp Business. Ability to write engaging captions and create audience-appropriate content. Basic photography and short-form video-recording or editing skills. Good knowledge of Microsoft Office or Google Workspace applications. Ability to manage enquiries, bookings and customer records accurately. Strong organisation, time-management and follow-up skills. Ability to work independently and manage customer-facing and digital responsibilities: simultaneously. A professional appearance, positive attitude and strong sense of responsibility. Applicants should preferably reside in Ikorodu or within a reasonable commuting distance. Applicants Should Provide An updated CV. A short cover letter. A brief description of how they would attract more customers to Biggie’s Work Space. Performance Expectations The successful candidate will be assessed based on: Speed and quality of responses to customer enquiries. Number of enquiries converted into bookings. Customer satisfaction and complaint resolution. Accuracy of customer, booking and payment records. Contribution to membership renewals and repeat patronage. What We Offer Competitive remuneration. Performance-based incentives where applicable. Training and professional-development opportunities. A creative and collaborative working environment. Exposure to entrepreneurs, professionals, startups and growing businesses. Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: biggiestechspace@gmail.com using the position as subject of email. Build your CV for free. Download in different templates.