Customer Service Officer
AI summary
Swift Consulting Limited is hiring a Customer Service Officer for an IT firm based in Ogudu, Lagos. The role involves handling customer inquiries, resolving complaints, and providing information about products and services. Candidates need an HND/BSc and 2-3 years of customer service experience, preferably in a technology environment.
- Full-time position based in Ogudu, Lagos
- Requires 2-3 years of customer service experience
- HND/BSc in Business Administration, Marketing, Communications, or related field
- Apply by sending CV and cover letter to the provided email
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, call_center, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Swift Consulting Limited and the role in Not specified.
- Add concrete examples related to retail, call_center, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Swift Consulting Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer Job at Swift Consulting Limited | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Service Officer Job at Swift Consulting Limited Swift Consulting Limited - Our client, an IT firm, is recruiting to fill the position below: Job Position: Customer Service Officer Job Location: Ogudu, Lagos Employment Type: Full-time SUmmary We are seeking a professional, friendly, and customer-focused Customer Service Officer The successful candidate will be responsible for attending to customer inquiries, resolving complaints, providing information about the company’s products and services, and ensuring a positive customer experience. The desired candidate must have experience: in customer service, client support, help desk, or a related role, preferably within an IT or technology environment. Key Responsibilities: Respond to customer inquiries via phone calls, emails, chats, and other communication channels. Provide accurate information about the company’s products, services, and solutions. Resolve customer complaints and concerns promptly and professionally. Follow up with customers to ensure issues are properly resolved. Escalate technical or complex issues to the appropriate team when necessary. Maintain accurate records of customer interactions, complaints, and resolutions. Build and maintain positive relationships with customers. Assist customers with basic product or service-related issues. Gather customer feedback and communicate recurring concerns to the relevant team. Prepare regular reports on customer inquiries, complaints, and service activities. Maintain a professional and customer-friendly approach at all times. Requirements: Minimum of an HND/BSc Degree in Business Administration, Marketing, Communications, or a related field. 2-3 years of experience: in customer service, client support, help desk, or a similar role. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Good knowledge of customer service principles and practices. Ability to handle difficult customers professionally and patiently. Proficiency in Microsoft Office and digital communication tools. Ability to learn and explain technology products or services effectively. Must be organized, proactive, patient, and customer-focused. Ability to work independently and as part of a team. Method of Application Interested and qualified candidates should send their CV and one-page cover letter to: [email protected] using "Customer Service Officer" as the subject of the email. Click here to Apply Similar Jobs Customer Success & Front Desk Executive Job at Intavalto Nigeria Ltd Customer Support Executive Job at Lady9ice Hair Customer Service Lead Job at Blue Coral Healthcare Services Customer Service Representative Job at DynamicPlus Advisory Call Center Agent Job at Tribest Corporate support Limited Customer Service Lead Job at Blue Coral Healthcare Services HR Manager Job at Jodazen Integrated Services Cashier Job at Givanas Group Customer Service & Acquisition Agent (MVNO) Job at JSK Consulting Group Customer Success Account Management Manager Job at Microsoft Corporation Hottest Jobs Job Openings at Ikeja Electricity Distribution Company (IKEDC) IT SUPPORT ADMINISTRATOR Customer Service Representative Job at Mishra Global Resources Customer Service Representative Job at the Palace Workers DOCUMENTATION OFFICER Job Openings at Integrated Dairies Limited (IDL) Inventory Support Officer Job at Moniepoint Customer Care Executive Job at Ruth and Roots Key Accounts Officer Job at Seven-Up Bottling Company Limited Electrical Engineering Technician I Job at Homeland Integrated Offshore Services Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.