Reservation Manager
AI summary
Hyatt Regency Lagos Ikeja is recruiting a Reservation Manager to lead the reservations team, manage inventory and distribution, and optimize revenue. The role involves overseeing daily operations, ensuring rate integrity, and delivering exceptional guest experiences. Full-time position located in Mainland, Lagos.
- Lead reservations team and oversee daily operations
- Manage room inventory and revenue optimization
- Ensure rate integrity across all distribution channels
- Full-time role at Hyatt Regency Lagos Ikeja
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Reservation Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Hyatt Regency and the role in Not specified.
- Add concrete examples related to sales, hospitality, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Reservation Manager role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Hyatt Regency before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Reservation Manager at Hyatt Regency ⏲ Jul 29, 2026, 9:15 AM ⋕ View all Food Services & Catering jobs Expected to open 2025, Hyatt Regency Lagos Ikeja is ideally located in the serene GRA and just moments away from Murtala Muhammed International Airport. Hyatt Regency Lagos Ikeja is a premier hotel in Lagos, Nigeria, offering the perfect blend of convenience and elegance where our guests feel comfortable, connected, and encouraged to be their best selves because they are welcome and relaxed in our care. Hyatt Regency hotels and resorts are founded on openness - our colleagues consistently serve with open minds and open hearts to deliver unforgettable celebrations, effortless relaxation and notable culinary experiences alongside expert meetings and technology-enabled collaboration. We are recruiting to fill the position below: Job Title: Reservation Manager Req ID: LAG000071 Location: Mainland, Lagos Job type: Full-time About the role This role ensures that all reservation activities are managed efficiently, in accordance with Hyatt brand standards, and supports the hotel's revenue optimization strategies through effective inventory and distribution management. The Reservation Manager is responsible for leading the Reservations team to deliver exceptional guest experiences while maximizing room revenue and occupancy. Key Responsibilities: Reservations Operations: Oversee the daily operations of the Reservations Department. Ensure reservation records are complete and maintained accurately. Handle VIP, long-stay, and special reservations. Resolve guest concerns related to reservations professionally and promptly. Manage room inventory, availability, and room allocation. Supervise reservation agents to ensure exceptional guest service. Ensure all reservations are processed accurately, promptly, and in line with Hyatt standards. Revenue Management: Control overbooking levels in accordance with hotel policies. Ensure rate integrity across all distribution channels. Partner with the Revenue Manager to optimize occupancy, ADR, and RevPAR. Monitor daily pick-up reports, booking pace, and forecast trends. Maximize revenue opportunities through upselling and strategic inventory management. Distribution & Systems: Coordinate with Sales, Front Office, and Revenue teams regarding group room blocks and rooming lists. Ensure accurate rate loading and inventory availability across all systems. Monitor reservations received through Hyatt channels, GDS, OTAs, and direct bookings. Maintain proficiency in Hyatt-approved Property Management Systems (e.g., OPERA PMS) and Central Reservation Systems (CRS). Leadership & Team Development: Ensure compliance with Hyatt policies and brand standards. Prepare departmental schedules and manage staffing levels. Foster a culture aligned with Hyatt's purpose of care and service excellence. Recruit, train, coach, and develop Reservations colleagues. Conduct performance reviews and provide continuous feedback. Guest Experience: Respond promptly to reservation inquiries via phone, email, and online channels. Ensure special guest preferences are communicated effectively to operational departments. Deliver courteous, personalized, and professional service. Support Hyatt's guest satisfaction and loyalty initiatives. Administration & Reporting: Prepare daily, weekly, and monthly reservations reports. Monitor cancellations, no-shows, booking patterns, and reservation accuracy. Maintain departmental SOPs and ensure compliance. Analyze reservation trends and recommend improvements. Qualifications Bachelor's Degree in Hospitality Management, Business Administration, or a related discipline. 3–5 years of hotel reservations or front office experience. Strong knowledge of hotel reservations, distribution, and revenue management principles. At least 2 years in a supervisory or managerial position. Experience: in an international or luxury hotel brand, preferably Hyatt or a similar global brand. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State