Customer Support Associate
AI summary
Busha Digital LTD is hiring a Customer Support Associate to join its team in Lagos. The role focuses on building long-term client relationships, handling customer queries across engagement points, and improving overall customer experience. The position is full-time and hybrid, with competitive compensation and learning opportunities.
- Full-time hybrid role based in Lagos
- Focus on customer engagement, retention, and satisfaction
- Requires BA/BSc/HND qualification
- CRM platform experience and strong communication skills needed
- Competitive pay, learning plan, and collaborative culture
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, technology, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Busha Digital LTD and the role in Not specified.
- Add concrete examples related to call_center, technology, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Associate role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Busha Digital LTD before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Busha is one of Africa’s leading digital asset platforms. We are on a mission to onboard millions of Africans into the crypto economy, and we are building software and services that will enable our users to experience: the blockchain-enabled future of finance. Our customers are at the center of everything we do, and we are obsessed with creating a pleasa... Customer Support Associate Job Type Full Time , Remote Qualification BA/BSc/HND Experience: Location Lagos Job Field Customer Care, Success and Service We are seeking a motivated and experienced male Customer Service team member to join our team, as part of our commitment to diversity and inclusion. The ideal team member will develop and maintain long-term relationships with our clients. Your primary goal will be to enhance customer experiences consistently. This role involves tracking all points of customer engagement, addressing all customer queries, and identifying ways to improve our customer service. You will play a crucial role in ensuring that every customer interaction adds value to their experience: and interaction Responsibilities: Improve customer service experience, create engaged customers, and facilitate organic growth Develop strategies for increasing customer satisfaction and loyalty Develop and implement efficient customer success strategies Collect data to clearly understand the needs of the customers Align customer experience: strategies with marketing initiatives, as well as informing customers of new products, features, and functionalities Answer questions customers may have about our products and services Provide potential and existing customers with exceptional services Listen to customers' concerns or complaints and take proactive steps to maintain positive experiences Ensure that customers are satisfied with our products and services Work with other departments to ensure customer needs are met Ensure that customer issues are handled on time and follow up with them to make sure their issue has been satisfactorily resolved Ensure customer satisfaction and provide professional customer support Provide introductory information to new customers. Review customer feedback and complaints to identify areas for improvement and opportunities for growth. Track customer contact information and preferences so that they can be contacted in the future Analyse data to identify trends in customer preferences, needs and buying habits so that we can make informed decisions based on those habits Maintain a positive, empathetic, and professional attitude toward customers always. The ideal employee: As part of our commitment to diversity and inclusion, we are seeking a male Customer Service team member Great multitasking ability. Ability to handle a high volume of live chats Familiar with Customer Relationship Management Platforms Patience and empathy A passion for customer satisfaction Ability to work effectively with cross-functional teams. A team player with excellent communication skills As part of our commitment to diversity and inclusion Nice to have: Knowledge of the crypto industry What We Offer: Hybrid work environment Competitive compensation and benefits: Learning and development plan Work tools and gadgets that work for you Collaborative and inclusive culture Check how your CV aligns with this job Method of Application Interested and qualified? Go to Busha Digital LTD on busha.breezy.hr to apply Build your CV for free. Download in different templates.