Resolution Officer
AI summary
Pesa, a globally regulated fintech, is hiring a full-time Resolution Officer to monitor transaction queues, intervene on failed or stuck payments, escalate issues within SLA, and ensure timely resolution. The role involves close coordination with Treasury, Engineering, and payment provider partners to keep cross-border payments moving smoothly.
- Full-time remote role based in Nigeria
- Proactively monitor and resolve failed or stuck transactions
- Coordinate with Treasury, Engineering, and payment providers
- Escalate issues and manage incident response within SLA
- Maintain accurate records of retries, reversals, and resolutions
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, call_center, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Resolution Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Pesa and the role in Not specified.
- Add concrete examples related to security, call_center, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Resolution Officer role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Pesa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Pesa is a globally regulated fintech born from a personal need for better, safer cross-border payments. Founded by a team of Canadian software engineers, Pesa provides instant, zero-fee transfers and multi-currency wallets. Regulated by FINTRAC, FinCEN, and the CBN, we combine bank-grade security with a 'local-feel' experience: to help global citizens dare to... Resolution Officer Job Type Full Time , Remote Qualification BA/BSc/HND Experience: Location Nigeria Job Field Customer Care, Success and Service We are making cross-border payments simple, fast & reliable for individuals and businesses across emerging markets; providing tools that power economic freedom. We are on a mission to localize the global money transfer experience: and our customers are at the heart of this mission. Currently seeking to hire an exceptional Resolution Officer who will be responsible for ensuring that transactions keep moving. The role proactively monitors queues and provider balances, intervenes on failed or stuck transactions, escalates issues within SLA, switches providers where necessary, and ensures every transaction requiring action is followed through to resolution. Here's how you'll be contributing Monitor all transaction queues continuously and take appropriate action on transactions requiring intervention. Review transaction queues and escalate failures/issues to the providers. Monitor provider wallet balances and ensure sufficient funds are available for customer payouts, where applicable to the Treasury. Re-query, retry or reverse transactions based on the applicable failure or transaction status. Work closely with Treasury, Engineering and payment provider partners to resolve transaction issues. Track and follow up on escalated transactions until resolution. Ensure failed transactions are reversed promptly and accurately to the source account. Maintain accurate records of monitoring activities, retries, reversals, escalations and resolutions. Handle all escalated cases assigned to Resolution team by CS specialists Ensure all activities comply with defined SLAs, operational procedures and audit requirements. Provide timely updates and transaction status information to the Customer Solution team where customer communication is required. Identify recurring transaction or provider issues and escalate them for appropriate intervention. Proactively monitor transactions and flag high impact service failure identified promptly, Escalate any downtime and manage incident response and resolution, Follow up with third party providers until issue is resolved. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Pesa on app.dover.com to apply Build your CV for free. Download in different templates.