Subscription & Customer Success Executive
AI summary
Velvot Nigeria Limited is hiring a Subscription & Customer Success Executive in Surulere, Lagos on a full-time basis. The role manages the full customer subscription lifecycle, including onboarding, renewals, upgrades, cancellations, and retention, while supporting revenue growth through upselling and cross-selling EnrolWeb solutions. The position also involves licence provisioning, account growth planning, and close coordination with Sales and Technical teams.
- Full-time role based in Surulere, Lagos
- Owns end-to-end subscription and customer success lifecycle
- Focus on retention, renewals, and recurring revenue growth
- Involves upselling and cross-selling across EnrolWeb portfolio
- Requires coordination with Sales, Technical, and vendor teams
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in SurulereThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Subscription & Customer Success Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Velvot Nigeria Limited and the role in Surulere.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Subscription & Customer Success Executive role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Surulere under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Velvot Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Subscription & Customer Success Executive at Velvot Nigeria Limited ⏲ Aug 21, 2026, 5:07 AM ⋕ View all Customer Service & Support jobs Velvot Nigeria Limited is a modern digital transformation firm specializing in business‑critical emerging technology solutions built on Microsoft technologies. As a platform‑neutral partner to Microsoft, Google, and Amazon, we deliver cloud consulting, IT services, cloud migration, and tailored digital solutions to our clients. We are recruiting to fill the position below: Job Title: Subscription & Customer Success Executive Location: Surulere, Lagos Employment Type: Full-time Job Purpose The Subscription & Customer Success Team owns all recurring customer services from onboarding to renewal, upgrade, downgrade, cancellation, and retention, regardless of vendor, product, or platform. The Subscription & Customer Success Executive is responsible for managing the complete lifecycle of customer subscriptions and recurring services, ensuring customer satisfaction, driving customer retention, supporting revenue growth through renewals and account expansion, coordinating licence provisioning and billing activities, and ensuring customers derive maximum value from EnrolWeb's solutions and services. Key Responsibilities: Customer Success & Retention: Maintain high levels of customer engagement and satisfaction throughout the customer lifecycle. Build and maintain strong relationships with customers to ensure long-term retention and satisfaction. Ensure customers successfully adopt and utilise subscribed products and services. Proactively identify at-risk customers and implement retention strategies. Conduct periodic account reviews to understand customer needs, challenges, and growth opportunities. Subscription Lifecycle Management: Coordinate the onboarding of new customers and ensure successful activation of subscribed services. Ensure timely processing of renewals and service continuity for all assigned customers. Maintain accurate records of all customer subscriptions, licences, and service agreements. Manage customer subscriptions from onboarding through renewal, upgrade, downgrade, and cancellation. Monitor subscription usage, renewal schedules, and service expiration dates. Renewal Management: Work closely with customers to secure timely contract and subscription renewals. Develop and execute renewal plans for assigned customer accounts. Send renewal reminders and follow up with customers before subscription expiration. Minimise customer churn and service cancellations. Track renewal performance and implement initiatives to improve renewal rates. Account Growth & Revenue Expansion: Collaborate with Sales and Technical teams to develop and close expansion opportunities. Identify opportunities to upsell and cross-sell products and services across the EnrolWeb portfolio, including domains, hosting, Microsoft 365, Zoho solutions, cloud services, website development, managed services, and cybersecurity offerings. Support account growth initiatives and contribute to recurring revenue targets. Develop account growth plans for strategic customers. Licence Provisioning & Administration: Ensure subscription records accurately reflect customer entitlements and service configurations. Coordinate the provisioning, assignment, renewal, upgrade, downgrade, and cancellation of licences and subscriptions. Work closely with Technical Support teams to ensure timely service delivery. Maintain licence inventory records and monitor utilisation levels. Proposal & Solution Design Support: Participate in customer discovery sessions and account planning activities. Contribute to solution proposals involving Microsoft 365, Zoho, cloud services, hosting, domains, and managed services. Support Sales teams with licensing guidance, subscription planning, and solution recommendations. Prepare renewal proposals, quotations, subscription recommendations, and service upgrade proposals. Vendor & Partner Management: Coordinate with vendors, distributors, and partner account managers regarding customer opportunities and renewals. Maintain working knowledge of vendor programmes, licensing models, partner incentives, and promotions. Stay informed about product updates and communicate relevant opportunities internally. Support joint customer engagements and co-selling opportunities where applicable. Billing & Revenue Assurance: Verify subscription records against vendor billing and customer invoicing. Assist in reducing billing discrepancies and revenue leakage. Monitor outstanding renewal invoices and support collection efforts where required. Coordinate invoicing activities with Finance and ensure accurate customer billing. Reporting & Documentation: Maintain accurate records in CRM, subscription management, billing, and approved business systems. Document customer interactions, account reviews, and subscription activities. Ensure all customer records are complete, accurate, and up to date. Prepare periodic reports on renewals, churn, retention, licence utilisation, and recurring revenue performance. Requirements: Qualifications: Bachelor's Degree or HND in Business Administration, Marketing, Information Technology, or a related field. Experience: Minimum of 2 years' experience: in customer success, account management, subscription management, sales operations, or a related role. Experience: with CRM and subscription management platforms is desirable. Experience: working with SaaS, cloud services, software licensing, hosting, or technology products is an advantage. Skills & Competencies: Proposal preparation and quotation management Analytical and reporting skills Account growth and retention Time management and organisation. Problem-solving and customer service orientation Customer relationship management CRM and business systems proficiency Communication and negotiation skills Subscription and licence management Attention to detail Salary N200,000 - N250,000 / month. How to Apply Interested and qualified candidates should send their CV to: career@velvot.com using the Job Title as the subject of the email. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Surulere