Customer Experience Executive
AI summary
ISN Medical is hiring a Customer Experience Executive in Lagos to deliver seamless customer experiences across the customer journey. The role involves managing customer relationships, complaints, retention initiatives, and CX analytics while collaborating with internal teams. Candidates need 3–5 years of customer-facing experience and strong communication and analytical skills.
- Full-time role based in Lagos, Nigeria
- 3–5 years of customer experience or related experience required
- BA/BSc/HND qualification needed
- CRM and CX analytics responsibilities
- Medical devices or healthcare experience is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ISN Medical and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Executive role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ISN Medical before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We provide healthcare practitioners and patients peace of mind through innovative medical diagnostics solutions in Nigeria and across West Africa. Customer Experience: Executive Job Type Full Time Qualification BA/BSc/HND Experience: 3 - 5 years Location Lagos Job Field Customer Care, Success and Service Role Purpose The Customer Experience: Executive will be responsible for delivering a seamless and consistent customer experience: across the customer journey. The role will serve as a key link between customers and internal teams, ensuring that customer needs, complaints, feedback, and service requests are effectively managed and resolved. The role will also contribute to Customer Experience: (CX) improvement initiatives, Voice of Customer (VoC) analysis, customer retention, and service performance monitoring. Key Responsibilities: Customer Relationship Management Serve as a key point of contact for customer-related enquiries. Build and maintain strong relationships with customers. Proactively follow up with customers after sales, deliveries, installations, repairs, and other service engagements. Identify customer needs and ensure appropriate internal teams are engaged. Complaint & Service Request Management Receive, document, track, and coordinate resolution of customer complaints and service requests. Maintain ownership of customer issues until resolution and provide customers with timely updates. Escalate critical or recurring issues appropriately. Customer Retention & Engagement Support customer retention and reactivation initiatives. Identify opportunities for improving customer loyalty and engagement. Support customer engagement activities, campaigns, and customer appreciation initiatives. Support the execution of Customer Satisfaction, NPS, CSAT, CES and other CX measurement initiatives. Customer Journey & Process Improvement Identify gaps and friction points across the customer journey. Recommend and support initiatives that improve customer experience: and operational efficiency. Work with relevant teams to improve response times, communication, order fulfilment, and complaint resolution. Reporting & CX Analytics Maintain accurate customer interaction and complaint records in the CRM. Generate periodic CX reports and highlight trends, risks, and improvement opportunities. Support management with data-driven recommendations for improving customer experience. Must have skills Excellent written and verbal communication skills Strong analytical and problem-solving ability. 3–5 years' experience: in customer experience, customer service, account management, or a related customer-facing role. Ability to collect, analyze, and interpret customer feedback and CX data. Experience: using a CRM or customer management system. Good to have skills Experience: in medical devices, diagnostics, laboratory equipment, pharmaceuticals, healthcare distribution, or scientific products. Experience: with Microsoft Dynamics 365, Salesforce, or similar CRM/ERP platforms Check how your CV aligns with this job Method of Application Interested and qualified? Go to ISN Medical on hris.peoplehum.com to apply Build your CV for free. Download in different templates.