Customer Support Associate

AI summary

LemFi, a neobank for immigrants, is hiring a Customer Support Associate in Lagos. The role involves handling customer inquiries for remittances, multi-currency accounts, and more. Requires BA/BSc/HND and 0-2 years experience.

• Full-time customer support role at a fintech startup.
• Based in Lagos, Nigeria.
• Requires a Bachelor's degree and 0-2 years experience.

Original source description

Customer Support Associate at LemFi (Formerly Lemonade Finance) July, 2026 | MyJobMag Login Signup Employers Nigeria Ghana Kenya Nigeria South Africa UK Jobs Career Advice Post Job Search for Jobs Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Administration / Facilities Agriculture / Agro-Allied Art / Crafts / Languages Aviation / Aerospace Banking Bursary and Scholarships Caregiver / Nanny / Social Workers Catering / Confectionery Construction and Site Engineering Consultancy Content, Editorial and Journalism Customer Care, Success and Service Data, Business Analysis and AI Driving Education: / Teaching / Training Engineering / Technical Environment Health and Safety Finance / Accounting / Audit Food, Beverage and Hospitality General Graduate Jobs Human Resources / HR ICT / Computer Insurance Internships Janitorial Services Legal and Regulatory Logistics Manufacturing Marketing and Communication Media Production and Entertainment Medical / Healthcare NGO/Non-Profit Oil and Gas, Energy and Mining Pharmaceutical Procurement / Store-keeping / Supply Chain Product Management Project and Program Management Real Estate Research and Development RFP / RFQ / EOI Risk Management and Compliance Sales and Business Development Science Security / Intelligence Shipping and Maritime Sports, Fitness and Personal Care Strategic and Top Management Travels and Tours UX, Design and Architecture Volunteer BA/BSc/HND First School Leaving Certificate MBA/MSc/MA NCE OND Others PhD/Fellowship Professional Certificate Secondary School (SSCE) Vocational Close Detailed Search X Send this job to a friend Type the email of your friend Enter your email Type Your Email Message I think you may be interested in this position - Customer Support Associate at LemFi (Formerly Lemonade Finance). This is the link: https://www.myjobmag.com/job/customer-support-associate-lemonade-finance-yc-s21-2?utm_source=email_friend. Copy and paste link on browser if link is not working. Check it out! X Did you notice an error or suspect this job is scam? Tell us. Enter your email Type Your Message Customer Support Associate at LemFi (Formerly Lemonade Finance) View Jobs in Banking / Financial Services / View Jobs at LemFi (Formerly Lemonade Finance) Posted: Jul 21, 2026 Deadline: Not specified Save Email @gmail.com @yahoo.com @outlook.com Lemonade Finance (YC S21) is building a neobank for immigrants in North America & Europe. We provide our users with multi-currency accounts that allow them to hold, send, and receive money from Africa in any currency for their business and personal banking needs. There are over 10 million Africans living in North America & Europe who go through ho... Read more about this company Customer Support Associate Job Type Full Time Qualification BA/BSc/HND Experience: 0 - 2 years Location Lagos Job Field Customer Care, Success and Service About the Role LemFi is the financial engine for people the world wasn't built to serve. We handle real money for real people - remittances, multi-currency accounts, savings, eSIMs and credit across roughly 21 countries. When something goes wrong for a customer, the Customer Support team is the difference between trust earned and a customer lost forever. We are growing our support team and looking for sharp, driven people who are at the very start of their careers and want to build something meaningful. You do not need years of experience. You need to care deeply, communicate clearly, and be the kind of person who does not stop until a problem is actually solved. Professional fluency in French, Spanish or German (spoken and written) is an advantage to support our multilingual customer base. This role demands strong attention to detail, excellent communication skills, and a genuine commitment to delivering an exceptional customer experience. What you'll build and own Be the first point of contact for LemFi customers - resolving queries on transfers, accounts and products through chat, email and other channels, quickly and with genuine empathy Own every issue you pick up from first contact to resolution, escalating to the right teams when needed and always following up so nothing falls through the cracks Spot patterns in the questions and complaints coming in, flag them clearly to your team lead, and suggest improvements that remove the root cause - not just the symptom Use AI-assisted tools and knowledge-base resources to find answers faster, while applying your own judgement to make sure the response actually fits the customer's situation Keep customer records and interaction logs accurate and up to date so the whole team can trust the data they work from Represent the LemFi brand in every interaction - plain language, no jargon, real answers, and a warm tone even in difficult moments Participate actively in weekly team meetings. Share feedback and help implement improvements based on real customer interactions. Your experience: An Undergraduate Degree (any discipline) from a recognised university, or a postgraduate qualification Zero to two years of work experience: - we welcome fresh graduates and those early in their careers equally. Exceptional written and spoken English: clear, concise and warm. The kind of person who reads a problem properly before responding and is genuinely bothered when a customer leaves without their issue solved Able to stay organised and accurate when handling multiple conversations at once, without letting quality slip Comfortable working with modern tools: Google Workspace, CRM platforms. You pick up new systems quickly. Self-driven and reliable. You work independently, prioritize effectively and deliver high-quality work across multiple tasks and deadlines. Strong attention to detail and a customer-obsessed mindset. You genuinely care about building great support experiences. Nice to have: Prior exposure to a fintech, bank or customer-facing role (even briefly, or through an internship) Familiarity with any ticketing or CRM platform Fluency in an additional language spoken by LemFi's customer base. Check how your CV aligns with this job Method of Application Interested and qualified? Go to LemFi (Formerly Lemonade Finance) on jobs.ashbyhq.com to apply Build your CV for free. Download in different templates. Share Save Email Report Get new Customer Care, Success and Service jobs like this on Telegram. Subscribe on Telegram Send your application Your Name Your Email Your Phone Number Your Current Location Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Subject of your Application Your cover letter Attach your CV/Doc View All Vacancies at LemFi (Formerly Lemonade Finan... Back To Home Jobs You Might Be Interested in Client Staff Relationship Officer at Whip Smart Service Providers Limited Customer Relationship Management (CRM) Officer at Safe Nest Cooperative System Limited Aftersales Service Representatives at MeWe Electronics Customer Service Agent & Supervisor at MeWe Electronics Customer Service & Sales Support Officer at Whip Smart Service Providers Limited Provider Liaison Officer, Ibadan at Anchor HMO Customer Support Associate at A-Star Vanda Investment and Trading CO. 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