Team Lead, Call Centre
AI summary
Oceanic Health Management Limited is hiring a Call Centre Team Lead to supervise daily call centre operations and coordinate with medical, claims, provider management, and corporate teams. The role requires 3–5 years of relevant experience, 1–2 years in supervisory capacity, and a Bachelor’s degree in Nursing, Health Sciences, Healthcare Management, Business Administration, Mass Communication, or a related field. Interested candidates should send their CV to recruitment@oceanichealthng.com using the Job Title as the subject.
- Supervises call centre team and coordinates with medical, claims, and provider management units
- Requires 3–5 years relevant experience and 1–2 years supervisory experience
- Bachelor’s degree in Nursing, Health Sciences, Healthcare Management, Business Administration, or related field
- Customer complaint, escalation, and service recovery experience required
- CV application by email with job title as subject line
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Team Lead, Call Centre evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Oceanic Health Management Limited and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Team Lead, Call Centre role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Oceanic Health Management Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
The successful candidate will serve as a crucial link between the call center and other operational functions, including medical operations, provider management, claims, authorizations, quality assurance, and corporate business teams, ensuring seamless communication and prompt resolution of all issues. The role will provide operational leadership to call center executives, drive adherence to service standards and key performance indicators (KPIs), monitor customer interactions, and ensure that inquiries, complaints, service requests, and escalations are effectively managed to resolution. The Call Centre Team Lead will be responsible for supervising and coordinating the day-to-day activities of the Call Centre team, ensuring that enrollees, providers, corporate clients, and other stakeholders receive timely, accurate, and professional support. Key Responsibilities: Ensure accurate communication of HMO services, including health plans, benefits, exclusions, provider information, authorizations, referrals, and approved healthcare services. Manage complaints and escalations, ensuring complex, sensitive, and unresolved cases are appropriately investigated, followed up, and closed within agreed timelines. Track and analyze call center performance and customer data Monitor call quality, service standards, and compliance Identify recurring service gaps and operational challenges Lead and supervise the call center team, Drive exceptional customer experience: by ensuring prompt, accurate, courteous, and empathetic handling of member, provider, and stakeholder inquiries. Coordinate with healthcare providers and internal departments Maintain operational readiness and continuity Minimum Requirements: Candidates must meet the following criteria: Experience: working within an HMO, healthcare, insurance, hospital, or other healthcare service environment will be an added advantage. 3–5 years of relevant experience: in a Call Centre, Contact Centre, Customer Experience, Healthcare, HMO, Insurance, or related service environment. Bachelor's Degree or equivalent qualification in Nursing, Health Sciences, Healthcare Management, Business Administration, Mass Communication, Customer Service, Management, or a related discipline. Demonstrable experience: managing customer complaints, escalations, and service recovery. At least 1–2 years of experience: in a supervisory or team leadership capacity. Required Competencies: Strong leadership, people management, and team development skills. Good understanding of HMO operations, healthcare service delivery, and call center/CRM technologies. Strong customer service, empathy, relationship management, and conflict resolution skills. High integrity, confidentiality, professionalism, emotional intelligence, and ability to work effectively under pressure. Excellent verbal, written, and interpersonal communication skills. Excellent problem-solving, decision-making, and ability to manage difficult situations professionally. Strong analytical, reporting, organizational, and multitasking skills, with the ability to interpret performance metrics. How to Apply Interested and qualified candidates should send their CV to: recruitment@oceanichealthng.com using the Job Title as the subject of the mail. View all Jobs in Nigeria Lagos State