Customer Service Officer
AI summary
A customer-focused financial institution in Lagos is hiring a Customer Service Officer on a full-time basis. The role involves handling customer enquiries, resolving complaints, supporting account opening and onboarding, maintaining accurate records, and promoting relevant financial products. Salary is N200,000–N300,000 monthly, with applications due by 14 August 2026.
- Full-time role in Lagos reporting to the Branch Operations Manager
- Salary range of N200,000 to N300,000 monthly
- Requires HND or Bachelor's degree and 2–3 years relevant experience
- Focus on customer service, complaint resolution, and product promotion
- Apply by sending CV to the listed email with the Job Title as subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N200,000 - N300,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Estrada International Staffing Solution and the role in Lagos.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Estrada International Staffing Solution before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer in a Customer-focused Financial Institution - Estrada International Staffing Solution ⏲ Aug 17, 2026, 8:00 AM ⋕ View all Banking & Financial Services jobs Estrada International Staffing Solution - Our client is a customer-focused financial institution providing tailored banking solutions designed to meet the personal and business needs of individuals and organizations. The institution is committed to delivering reliable, accessible, and technology-enabled financial services while maintaining strong customer service, operational, and compliance standards. They are recruiting to fill the position below: Job Title: Customer Service Officer Location : Lagos Employment Type: Full-time Reports To: Branch Operations Manager Industry: Microfinance Banking | Financial Services Role Summary Our client is seeking a customer-focused and relationship-oriented Customer Service Officer to serve as a key point of contact for customers. The successful candidate will handle customer enquiries, resolve service issues, support account opening and onboarding, maintain accurate customer records, and promote relevant financial products and services. Key Responsibilities: Customer Service & Relationship Management: Identify customer needs and recommend appropriate products or services. Build positive relationships with customers and ensure a consistently high-quality service experience. Provide accurate information on account services, products, transactions, and general banking procedures. Serve as a primary contact for customers, responding promptly and professionally to enquiries. Complaint Resolution: Follow up on unresolved issues and coordinate with relevant departments to ensure timely resolution. Escalate complex or sensitive complaints to the appropriate supervisor or department. Maintain records of customer complaints, resolutions, and follow-up actions. Receive, investigate, and resolve customer complaints within established service standards. Customer Onboarding & Account Support: Verify required customer documentation and ensure compliance with established onboarding procedures. Support new customer onboarding and account opening processes. Maintain accurate and up-to-date customer information and records. Assist customers with account-related requests, updates, and service issues. Product Promotion & Customer Retention: Follow up with customers to strengthen relationships and encourage continued use of the institution's services. Gather customer feedback and share insights that can improve products and service delivery. Identify opportunities for cross-selling and referrals to support branch revenue objectives. Promote relevant banking and financial products based on customer needs. Requirements: Education: HND or Bachelor's Degree in any discipline. Relevant training or certification in Customer Service, Banking, Marketing, or Relationship Management is an added advantage. Experience: Ability to work effectively in a customer-facing and fast-paced environment. Proven experience: handling customer enquiries and resolving complaints. 2–3 years of relevant experience: in customer service, banking, microfinance, financial services, or a related environment. Experience: in customer onboarding, account support, or financial product promotion is an advantage. Strong communication and relationship management skills. Technical Competencies: Communication Product Knowledge Customer Relationship Management Account Administration Complaint Resolution Customer Records Management. Microsoft Office Customer Onboarding Core Competency: Customer Experience: Management — ability to understand customer needs, resolve service issues effectively, build lasting relationships, and deliver a consistently positive customer experience. Salary N200,000 - N300,000 monthly. How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email. Application Deadline: 14th September, 2026. View all Jobs in Nigeria Lagos State Customer Service Officer job vacancies in Nigeria