Customer Service / Support Personnel
AI summary
Jeroid Ltd, a Nigerian fintech company, is hiring a customer-focused Customer Service/Support Personnel in Lagos. The role involves handling customer enquiries, complaints, and troubleshooting across platforms while meeting service targets. Candidates should have at least 2 years of experience and a BA/BSc/HND qualification.
- Full-time customer service role at a growing Nigerian fintech company
- Based in Lagos with shift, weekend, and public holiday work required
- Requires 2 years of experience and a BA/BSc/HND qualification
- Fintech, e-commerce, or tech industry experience is an advantage
- Apply by sending CV to vacancy@jeroid.ng with the position as email subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, part_time, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service / Support Personnel evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jeroid Ltd and the role in Not specified.
- Add concrete examples related to call_center, part_time, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service / Support Personnel role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jeroid Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Jeroid Ltd is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments. With a user base of over 200,000, we are committed to delivering secure, fast, and reliable services. At Jeroid, we value exceptional customer experiences and are seeking a dedicated Customer Service Representa... Customer Service / Support Personnel Job Type Full Time Qualification BA/BSc/HND Experience: 2 years Location Lagos Job Field Customer Care, Success and Service Jeroid Ltd is looking for a customer-focused, responsive, and solution-oriented Customer Service/Support professional to provide excellent support to our customers, resolve enquiries, and ensure a positive customer experience: across our platforms. Key Responsibilities: Respond promptly and professionally to customer enquiries across available channels. Provide accurate information and support on the company’s products and services. Handle customer complaints, concerns, and service-related issues effectively. Troubleshoot customer issues and provide appropriate solutions or escalate when necessary. Follow up on unresolved complaints and ensure timely resolution. Maintain a professional, helpful, and customer-focused approach in all interactions. Assist customers with account, transaction, product, or service-related enquiries. Maintain accurate records of customer interactions, complaints, resolutions, and follow-ups. Identify recurring customer issues and provide feedback to the relevant teams. Escalate technical, operational, compliance, or other complex issues appropriately. Work closely with Operations, Product, Compliance, and other relevant teams to resolve customer concerns. Monitor customer feedback and identify opportunities to improve the customer experience. Maintain a strong understanding of the company\'s products, services, policies, and procedures. Ensure all customer interactions are handled confidentially and professionally. Meet assigned customer service, response-time, quality, and resolution targets. Prepare or contribute to customer service reports and performance updates. Stay informed about product updates, process changes, and company announcements. Carry out other customer support duties as may be assigned by management. Requirements: Previous experience: in customer service, customer support, client relations, or a similar role. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Ability to remain calm and professional when handling difficult customers or situations. Good attention to detail and ability to multitask. Strong follow-up and issue-resolution skills. Ability to work effectively in a fast-paced, customer-facing environment. Comfortable using customer service platforms, communication tools, and basic computer applications. Ability to work shifts, weekends, or public holidays where required. Experience: in fintech, e-commerce, logistics, technology, or a similar industry is an advantage. Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: vacancy@jeroid.ng using the position as subject of email. Build your CV for free. Download in different templates.