Customer Service Representative
AI summary
HRLeverage Africa is hiring a full-time Customer Service Representative in Amuwo Odofin, Lagos. The role involves handling customer inquiries, shipment updates, complaints, and ensuring excellent service throughout the shipping process. Candidates should have an OND/HND or Bachelor's degree and at least one year of customer service experience.
- Full-time customer service role in Lagos
- Requires OND/HND or Bachelor's degree
- Minimum 1 year customer service experience
- Logistics or freight forwarding experience is an advantage
- Must live close to Amuwo Odofin
- Apply by emailing resume@hrleverageafrica.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to HRLeverage Africa and the role in Not specified.
- Add concrete examples related to call_center, entregador, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research HRLeverage Africa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
HRLeverage Africa is an HR, Outsourcing and Recruitment Service Provider. As a company, we deliver excellent spectrum of HR Business Solutions through a custom-built approach for organizations. We are a premium professional service firm domiciled in Africa and with our partnership with global organizations, we are able to leverage on technology to provide strategic Business solution. Read more about this company Customer Service Representative Job Type Full Time Qualification BA/BSc/HND , OND Experience: 1 year Location Lagos City Amuwo Odofin Job Field Customer Care, Success and Service Job Summary The Customer Service Officer is responsible for assisting customers, responding to inquiries, providing shipment updates, resolving complaints, and ensuring customers receive excellent service throughout the shipping process. Key Responsibilities: Attend to customer inquiries. Provide updates on shipments and delivery status. Handle customer complaints and resolve issues promptly. Keep accurate records of customer interactions and shipment details. Follow up with customers on pending requests. Build good relationships with customers and ensure their satisfaction. Escalate unresolved issues to the appropriate team. Carry out other duties assigned by the supervisor. Requirements: OND/ HND or Bachelor's Degree in any related field. At least 1 year of customer service experience. Experience: in logistics or freight forwarding is an advantage. Computer literacy. Must live in proximity to Amuwo. Skills: Good communication skills. Excellent customer service skills. Good problem-solving ability. Ability to work under pressure. Good organizational and time management skills. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV to: resume@hrleverageafrica.com using job title as subject of the mail. Build your CV for free. Download in different templates.