Front Desk Representative

AI summary

Miva Open University is hiring a Front Desk Representative in Uyo, Akwa Ibom. The role involves greeting students, faculty, and visitors, handling calls and emails, supporting enrollment and registration, scheduling appointments, managing room bookings, and maintaining records. A Bachelor's Degree or HND is required, with customer service experience preferred. Salary is ₦100,000–₦150,000 per month.

• Full-time front desk role at a Pan-African open distance e-learning university
• Located in Uyo, Akwa Ibom State
• Salary range of ₦100,000 to ₦150,000 per month
• Requires a Bachelor's Degree or HND
• Customer service or receptionist experience is preferred
• Occasional evening or weekend work may be required

Original source description

Miva Open University is a Pan-African Open Distance e-Learning University that is committed to enabling learners reach their maximum potential by delivering top-tier tertiary education: services through the use of high-quality content and immersive practical experiences. Read more about this company Front Desk Representative Job Type Full Time Qualification BA/BSc/HND Experience: Location Akwa Ibom City Uyo Job Field Customer Care, Success and Service Salary Range ₦100,000 - ₦150,000/month Overall Function We are currently seeking a friendly and detail-oriented individual to join our team as a Front Desk Representative. As the first point of contact for our students, faculty, and visitors, you will play a crucial role in providing excellent customer service and ensuring a smooth administrative experience. Key Responsibilities: Greet and welcome students, faculty, and visitors, creating a positive and welcoming atmosphere. Answer incoming calls and emails, providing prompt and accurate information or directing them to the appropriate department. Assist students with inquiries, enrollment, and registration processes. Schedule appointments and manage calendars for faculty and staff. Coordinate and manage room bookings for meetings, events, and classes. Maintain and update student and faculty records in the database. Assist with administrative tasks such as filing, data entry, and document preparation. Provide general administrative support to various departments as needed. Handle student complaints or issues, escalating them to the appropriate department when necessary. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies. Qualifications and Skills: A minimum of a Bachelor's Degree or HND is required. Additional education: or certification in administration or customer service is a plus. Previous experience: in a front desk, receptionist, or customer service role is preferred. Excellent communication and interpersonal skills, with the ability to effectively interact with students, faculty, and visitors from diverse backgrounds. Strong organizational and multitasking abilities, with a keen attention to detail. Proficient in using office equipment, including phone systems, computers, and relevant software applications. Ability to handle confidential information with discretion and maintain a professional demeanor at all times. Strong problem-solving skills and the ability to remain calm and composed in fast-paced and sometimes challenging situations. Customer service-oriented mindset with a passion for providing exceptional service to students and faculty. Flexibility to work occasional evenings or weekends as required. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Miva Open University on docs.google.com to apply Build your CV for free. Download in different templates.