Operations Manager
AI summary
TRAVELBOXX LIMITED is hiring an Operations Manager in Abuja, FCT to oversee daily travel agency operations including flight bookings, hotel reservations, tour arrangements, and visa support. The role involves supervising staff, coordinating with airlines and suppliers, resolving customer issues, and improving operational efficiency and customer satisfaction. This is a full-time, on-site position requiring a Bachelor's degree/HND and 2–3 years of operations management experience in travel, aviation, or hospitality.
- Full-time, on-site role at a professional travel and tourism company in Abuja
- Oversee flight bookings, reservations, tour arrangements, and visa support operations
- Supervise team leads and staff, monitor performance, and handle escalated complaints
- Requires Bachelor's degree/HND and 2–3 years' operations management experience
- GDS platform knowledge (Amadeus, Sabre, Galileo) is an added advantage
- Strong leadership, communication, and problem-solving skills required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to TRAVELBOXX LIMITED and the role in Abuja.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from NaijaJobPortal; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- NaijaJobPortal
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Manager role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research TRAVELBOXX LIMITED before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Intermediate Level Job Type Full time Work Mode On site Education: Bachelor Category Office Manager Job Description Someone who will be responsible for planning, coordinating, and supervising the agency’s daily operations to ensure smooth and efficient service delivery. The role involves overseeing travel bookings, flight and hotel reservations, tour arrangements, transportation, visa support, and other travel-related services. The Operations Manager also coordinates with airlines, hotels, tour operators, and other suppliers to secure quality services and competitive rates. They supervise staff, assign duties, monitor performance, handle customer complaints, resolve booking or travel-related issues, and ensure that clients receive timely and professional assistance. The Operations Manager also helps develop operational procedures, controls costs, maintains accurate records, and ensures compliance with relevant travel industry policies and regulations. Overall, the position plays a key role in improving **customer satisfaction, operational efficiency, and the profitability of the travel agency**. Requirements: - Bachelor's degree/HND in Business Administration, Management, Travel & Tourism, Aviation Management or a related field. - Minimum of 2–3 years' proven experience: in operations management, preferably within a travel agency, aviation, hospitality or related industry. - Strong knowledge of flight ticketing, reservations and travel operations. - Practical knowledge of GDS platforms such as Amadeus, Sabre or Galileo is an added advantage. - Proven experience: managing and supervising teams. - Excellent leadership, communication and interpersonal skills. - Strong problem-solving and decision-making abilities. - Excellent organizational and time-management skills. - Ability to work effectively under pressure and meet deadlines. - Proficiency in Microsoft Office/Google Workspace. - Strong attention to detail and accountability. - Must be proactive, disciplined, professional and result-oriented. - Must demonstrate the ability to take initiative and work with minimal supervision. Responsibilities: - Oversee and coordinate the company's daily operations to ensure smooth and efficient workflow. - Supervise team leads and staff, ensuring that assigned responsibilities: are properly executed. - Monitor flight bookings, ticketing, reservations, cancellations, rebookings and other travel-related transactions. - Ensure pending transactions are properly followed up and handed over before the end of each shift. - Monitor staff attendance, punctuality, productivity, performance and compliance with company policies. - Handle and resolve escalated customer complaints and operational issues professionally. - Ensure excellent customer service and service delivery across all branches and departments. - Identify operational challenges and implement or recommend effective solutions. - Monitor branch and team performance against company targets. - Prepare regular operational and performance reports for management. - Coordinate communication and workflow between different teams and branches. - Train, guide and support staff to improve productivity, professionalism and service delivery. - Ensure proper documentation and accurate record-keeping of company transactions. - Work closely with management to develop and implement strategies that improve efficiency, customer satisfaction and revenue. - Ensure company procedures and operational standards are consistently maintained. Benefits: & Perks Required Skills Affiliate Marketing Attention to Detail B2B Sales Business Development Closing Communication Critical Thinking English Hausa Igbo Lead Generation Leadership Operations Management Presentation Skills Problem Solving Public Speaking Sales Teamwork Time Management Yoruba About TRAVELBOXX LIMITED Travelboxx Limited is a professional travel and tourism company dedicated to providing seamless travel solutions, including flight bookings, visa assistance, hotel reservations, tour packages, and cargo services. We are committed to delivering reliable, affordable, and personalized travel experiences while ensuring excellent customer service and client satisfaction. Industry Transportation Company Size 11-50 employees Website https://www.mytravelboxx.com View Company Profile