Customer Experience Analyst
AI summary
Venco is hiring a full-time Customer Experience Analyst in Lagos to analyze customer feedback, complaints, and service data, monitor CX metrics such as CSAT and NPS, and deliver actionable insights that improve service delivery and customer satisfaction. The role involves cross-functional collaboration, reporting, and using AI and digital tools to drive practical improvements across the customer journey.
- Full-time role based in Lagos, Nigeria
- Salary range N350,000 – N450,000 per month
- Requires 2–4 years of experience in CX, customer success, or data analysis
- Focus on customer feedback, complaints, and CX metrics analysis
- Experience with CRM, Excel/Sheets, and SaaS/PropTech is an advantage
- Apply by sending CV and cover letter to the listed email
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N350,000 - N450,000 / Month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Analyst evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Venco and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Analyst role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Venco before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Experience: Analyst Job at Venco | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Experience: Analyst Job at Venco Venco is an all-in-one community management platform powering billing, utilities, payments, and access control across approximately 600 residential communities in Nigeria, Kenya, and Ghana. We are recruiting to fill the position below: Job Position: Customer Experience: Analyst Job Location: Lagos Employment Type: Full-time The Opportunity We are looking for a Customer Experience: Analyst to support Venco’s customer experience: function by analysing customer interactions, feedback, complaints, service performance, and customer behaviour to identify trends and opportunities for improvement. This is a hands-on analytical role for someone who enjoys working with customer data, identifying problems, and turning insights into practical improvements. An understanding of PropTech, real estate management, SaaS, or related industries will be an advantage. The role will be responsible for maintaining accurate CX data, monitoring key customer experience: metrics, preparing reports, and providing actionable insights that support better decision-making, service delivery, and customer satisfaction. What You’ll Do Analyse customer feedback, complaints, interactions, and service data Monitor CX metrics such as CSAT, NPS, response time, and resolution time Identify friction points across customer journeys Track recurring issues and recommend improvements Build reports and dashboards to support decision-making Work closely with Customer Experience, Operations, Product, Engineering, Finance, and other teams Use AI and digital tools to improve research, analysis, reporting, and productivity Requirements: What we’re looking for: 2–4 years of experience: in Customer Experience, Customer Success, Business/Data Analysis, Customer Support, Operations, or a related field Strong analytical, problem-solving, reporting, and communication skills Good knowledge of Excel or Google Sheets Experience: with CRM or customer support systems Experience: in SaaS, PropTech, FinTech, Real Estate, Utilities, or a related industry is an advantage This is a great opportunity for someone who enjoys working with data, customers, and cross-functional teams and wants to contribute to measurable improvements in customer satisfaction, service quality, and the overall customer experience. Salary N350,000 - N450,000 / Month. Method of Application Interested and qualified candidates should send their CV and Cover Letter to [email protected] using “Customer Experience: Analyst” as the subject of the email. Click here to Apply Similar Jobs Customer Support Representative Job at Virtual Nation Customer Care / Front Desk Officer Job at Deen Consult Ticketing, Reservation & Tour Package Officer Job at Bozinda Travels and Tours Limited Head of Customer Service Job at Kredi Bank Customer Support Specialist Job at Zest by Platos Health Customer Experience: & Support Officer Job at ATRaS Mobility Ecosystem Customer Care Representative Job at R.A Think Design Customer Service Representative Job at ResumeSurge Consulting Call Center Officer Job at Blue Wave New Energy Technology Nigeria Company Limited Subscription & Customer Success Executive Job at Velvot Nigeria Limited Hottest Jobs Job Openings at Etihad Airways Customer Service Representative Job at ResumeSurge Consulting Job Openings at Agrinova Limited Job Openings at Agary Pharmaceutical Limited Job Openings at Toslad Group IT Support Officer Job at Virgin Forest Energy Limited IT Officer Job at Catalyst Path Consulting Front-end Developer Job at Creastech Limited RoadLamp Limited Recruitment for Engineering Graduate Trainee Job Openings at Devtek Prime Edge Limited Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.