E-Channels Support Specialist
AI summary
Unified Payment Services Limited is hiring an E-Channels Support Specialist in Mainland, Lagos on a full-time basis. The role involves designing and deploying POS solutions, providing second-level support, monitoring channel performance, and managing payment platform transactions. Candidates should have an OND in Computer Science, IT, Engineering or a related field with 0-2 years of experience in IT support or digital banking operations.
- Full-time position in Mainland, Lagos
- 0-2 years experience required, entry-level friendly
- Focus on POS solutions and payment platform support
- Send CV to [email protected] with job position as subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest E-Channels Support Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Unified Payment Services Limited and the role in Not specified.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this E-Channels Support Specialist role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Unified Payment Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
E-Channels Support Specialist Job at Unified Payment Services Limited | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL E-Channels Support Specialist Job at Unified Payment Services Limited Unified Payment Services Limited is a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem. We are recruiting to fill the position below: Job Position: E-Channels Support Specialist Job Location: Mainland, Lagos Employment Type: Full-time Functionally reports to: Head, Domestic Switching & Terminal applications Job Objective(s) To design, develop and deploy bespoke Point of Sale (POS) solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues. The role also aims to enhance terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution. Duties & Responsibilities: POS Solution design and implementation. POS application certification with schemes/PTSA. Provide technical and functional support for POS configuration platforms. Monitor channel performance and ensure high availability and uptime of transaction processing platform. Manage and resolve channel-related incidents, service requests, and escalations within SLA. Payment Platform management and transaction switching Merchant/Agent registrations Supper Agents/Banks Host to Host implementations Payattitude implementation on 3rd party devices 2nd level merchants/Agents support Participate in UAT (User Acceptance Testing) and deployment of new POS. Liaise with third-party service providers and aggregators for channel service resolution and optimization. Document issues, resolutions, and maintain a knowledge base for recurring issues and training. Ensure compliance with security standards, operational procedures, and regulatory requirements. Key Performance Indicators Channel uptime and service availability Response and resolution time to incidents and support tickets Effective project management and delivery. Number of escalations closed within SLA Quality of documentation and reporting End-user satisfaction rating Requirements: Education: OND in Computer Science, Information Technology, Engineering, or a related field. Experience: 0-2 years of experience: in an IT support or digital banking operations role. Key Competency Requirements: Knowledge: Good understanding of digital channel platforms, APIs, and transaction processing. Familiarity with payment processing, transaction monitoring, and dispute handling. Skill / Competencies: Basic SQL knowledge and ability to analyze system logs and reports. Knowledge of ITIL framework or helpdesk ticketing systems is an advantage. Strong problem-solving and communication skills. Ability to work under pressure and meet tight deadlines. Customer-focused attitude and commitment to quality service delivery. Method of Application Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail. 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