Customer Success Analyst Job at Quidax
AI summary
Quidax, an African-focused cryptocurrency exchange, is hiring a Customer Success Analyst remotely in Nigeria. The role involves resolving customer issues, tracking customer health, and collaborating with product teams to improve experience. Requires 2+ years in customer support or success within fintech or crypto.
- Remote work opportunity in Nigeria
- Full-time position at a growing crypto exchange
- Role spans support, operations, and retention
- 2+ years experience required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, cleaning, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Analyst Job at Quidax evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobgurus Nigeria and the role in Not specified.
- Add concrete examples related to sales, cleaning, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Customer Success Analyst Job at Quidax role in sales, cleaning?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobgurus Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Success Analyst Job at Quidax | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Success Analyst Job at Quidax Quidax is an African focused cryptocurrency exchange. We enable customers to buy/sell Bitcoin and other cryptocurrencies (Ethereum, USDT and Litecoin) with Naira. Our vision, which is at the core of what we do every day at Quidax, is to build a world where sending money and value around the globe is as easy as sending a text message. We value positive energy, and clear communication and are committed to building an inclusive environment for people from every background. We are recruiting to fill the position below: Job Position: Customer Success Analyst Job Location: Remote Job Type: Full time About the Role We are looking for a Customer Success Analyst to help deliver a fast, reliable and valuable experience: to Quidax customers across both fiat and crypto transactions. This role will sit at the intersection of customer support, customer operations and customer retention; helping customers resolve issues quickly, stay engaged with the product and get more value from their experience: over time. This is a great role for someone who enjoys solving customer problems, spotting patterns in behavior and turning customer feedback and data into actions that improve experience, trust and long-term customer value. What You’ll Be Owning Customer Support and Issue Resolution: Within your first 60- 90 days: Own customer issues across fiat and crypto transactions from first contact to resolution, ensuring customers get timely, accurate, and empathetic support.. Handle account, transaction, verification and product related queries while meeting agreed SLA and quality expectations. Customer Health, Behaviour and Insight Tracking: Within your first 180 days: Track recurring customer pain points, onboarding drop-offs, inactivity patterns and repeat complaints that may signal churn or low engagement. Contribute to customer health and retention reporting by turning support interactions and behavioural patterns into useful insights. Help the team understand which customer segments need more support, education: or intervention to stay active and successful on Quidax. Product, Operations and Customer Excellence: Within your first 60 - 90 days: Surface bugs, transaction failures, recurring complaints, and operational gaps quickly and clearly to the right internal teams. Work closely with Product, Engineering and Compliance to investigate customer-impacting issues and move them to resolution. Contribute to improvements in workflows, support content, SOPs and internal documentation based on recurring customer friction. Biggest Challenges You’ll Tackle Balancing fast, high-quality support with more proactive retention work in a business where customer issues can be urgent, technical and time-sensitive. Connecting the dots between support conversations, customer behaviour and churn risk so we can understand why customers disengage and what to improve. Helping rebuild customer confidence after poor experience: by not just resolving issues, but also improving trust, clarity and the likelihood that customers continue using Quidax. What We’re Looking For 2+ years of cognate experience: in customer support, customer success or customer operations, ideally in fintech, crypto, payments, banking or other regulated environments. Strong written and verbal communication, sound judgement and the ability to handle customer issues that require investigation, follow-through and clear coordination across teams A proactive customer-minded approach with the ability to spot patterns, surface useful insights, and contribute to retention, customer experience, and process-improvement work beyond day-to-day ticket handling. You’re comfortable handling customer problems that involve transactions, timelines, multiple moving parts and some investigation. You’re comfortable working with data; sorting, cleaning, analysing and using support or transaction data to spot patterns, track issues and support decision making. Reporting Line: This role reports to the Customer Success Team Lead and works closely with the Customer Success team on support delivery, retention initiatives, issue resolution and customer experience: improvements. This role will also collaborate regularly with Product, Engineering, Compliance and Operations to investigate customer issues and improve the customer journey over time. 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