Last Mile Team Lead - Door Delivery
AI summary
Jumia is hiring a Last Mile Team Lead in Port Harcourt to supervise door delivery operators, ensure timely and accurate deliveries, and drive strong customer experience and KPI performance. The role involves daily task assignment, coaching, performance monitoring, and coordination with warehouse, network, and customer service teams. Candidates need logistics or last-mile delivery leadership experience, strong communication skills, and an NYSC certificate or valid exemption.
- Lead and supervise a team of last-mile delivery operators at Jumia
- Based in Port Harcourt with daily route and task management responsibilities
- Requires logistics or delivery leadership experience and NYSC certificate
- No application fee; apply only through official Jumia channels
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Port HarcourtThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Last Mile Team Lead - Door Delivery evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jumia and the role in Port Harcourt.
- Add concrete examples related to driver, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Last Mile Team Lead - Door Delivery role in driver, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Port Harcourt under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jumia before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Last Mile Team Lead supervises a team of last-mile delivery operators at Jumia, ensuring timely, accurate execution of door delivery operations, strong customer experience, and consistent KPI performance. What You Will Be Doing Lead and supervise a team of Last Mile Delivery Operators/Associates to ensure timely and accurate execution of door delivery operations. Assign daily delivery tasks and routes based on workload, priorities, and customer requirements. Monitor driver-customer communication to ensure a positive delivery experience. Coach and develop delivery associates to improve day-to-day delivery productivity. Provide guidance, training, and support to team members. Conduct regular performance evaluations and provide feedback to team members, encouraging continuous improvement. Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, closed success rate, and vehicle utilization, taking corrective action as needed. Promote road safety and risk mitigation practices among delivery teams. Coordinate with internal stakeholders, including Warehouse Operations, Network, and Customer Service, to resolve delivery exceptions and escalations. Ensure compliance with transportation regulations, safety standards, and company policies. Maintain accurate records of delivery activities, vehicle maintenance, and driver performance. Foster a positive, collaborative work environment focused on continuous improvement. What We Are Looking For Experience: in logistics operations, transportation, or last-mile delivery services, including experience: in a leadership or supervisory role. Strong leadership and management skills. Excellent communication and interpersonal skills. Strong organizational and problem-solving skills. Proficiency in technology tools for route planning, tracking, and reporting (e.g., GPS, route optimization software). Must have NYSC Certificate or possess a valid exemption letter. Candidate must be based in Port Harcourt. We Offer : A unique experience: in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African e-commerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders Please ensure to only apply for jobs with Jumia through our official website. Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job. < Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job