Customer Success Analyst
AI summary
Spurt Solutions is hiring a Customer Success Analyst to serve as the primary advocate for Spurt! users, bridging customers, product, engineering, and leadership. The role involves user research, product education, customer support, and feedback analysis across multiple SaaS products. This is a full-time remote position based in Nigeria, offering a salary range of NGN 250,000–400,000.
- Full-time remote role with flexible hours based in Nigeria
- Salary range of NGN 250,000–400,000 per month
- Requires HND qualification and 3 years of mid-level experience
- Involves user research, product education, and customer success execution across 6+ SaaS products
- Requires strong communication, copywriting, and qualitative research skills
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 250,000 - 400,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Customer SuccessThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Analyst evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Spurt Solutions and the role in Not specified.
- Add concrete examples related to call_center, internship, Customer Success, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Success Analyst role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Spurt Solutions before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Success Analyst Spurt Solutions Customer Service & Support Today Easy apply New Remote (Work From Home) Full Time IT & Telecoms NGN 250,000 - 400,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Customer Success Analyst is the primary advocate for Spurt!’s users and a critical bridge between customers, product, engineering, and leadership. This role combines user research, customer success execution, product education, and feedback analysis to ensure Spurt!’s products deliver real, measurable value. Min Qualification: HND Experience: Level: Mid level Experience: Length: 3 years Language Requirement: English Working Hours: Full Time - Flexible Hours Applicant Location: Nigeria Job descriptions & requirements: Responsibilities: User Research & Product Positioning: Conduct in-depth interviews with a minimum of 20 prospective or early-stage users to inform product adoption and positioning Document weekly check-ins with at least five (5) active users to capture refinement insights and usage patterns Plan and execute one focus group per product (SpurtX!, Score!, Spur!, Spark!, Spot!, Sync!) each quarter to validate messaging, value propositions, and feature relevance Synthesize qualitative insights into clear recommendations for product, marketing, and leadership teams Customer Success & Executive Support: Provide end-to-end product support for Zora Labs founders, maintaining a guaranteed 24-hour turnaround on all user queries Deliver tailored onboarding experiences for new users within 72 hours of approval or greenlight Act as a trusted point of contact for founders and power users, ensuring issues are resolved efficiently and professionally Maintain a minimum 90% Net Promoter Score (NPS) across all Spurt! product lines User Education: & Customer Retention: Develop and promote at least two (2) high-quality product education: videos per month, explaining new features or workflows Own and manage the SpurtX! product newsletter, ensuring content directly addresses user questions, interests, and relevant industry insights Publish a fortnightly expert insights micro-newsletter on Twitter aligned with product learning and user needs Reporting & Feedback Loops: Review, test, and continuously update website copy and visuals based on user testing data and behavioural insights Produce actionable weekly reports covering customer feedback, user needs, bug summaries, and UX insights for Engineering and Product teams Respond to all bug reports and user feedback within a maximum of six (6) hours, ensuring resolution within one (1) business day where feasible Monitor and report on Customer Acquisition Cost (CAC), usage trends, and system health indicators Maintain structured feedback pipelines to ensure insights are tracked, prioritised, and acted upon Requirements: Background in product management, customer success, marketing, communications, UX research, or a related field Demonstrable experience: in user research, customer support, or customer success roles Familiarity with SaaS products, digital platforms, or startup environments Experience: working with cross-functional teams, particularly product and engineering Comfortable using productivity and collaboration tools (Google Workspace, Microsoft Office, CRM, or support tools) User-Centric Mindset: Advanced capability in user interviewing, focus group facilitation, empathy mapping, and qualitative research Strong Communication: Excellent copywriting skills for web, email, and social platforms; confident verbal communicator with users and internal teams Content & Education: Ability to design, produce, and promote video and written educational content Skilled at translating raw user data and feedback into structured insights and weekly reports for technical teams Highly organised, detail-oriented, and comfortable managing multiple products with strict SLAs Able to support six (6)+ products simultaneously in a fast-moving startup and consulting environment Discreet, reliable, and capable of representing the organisation in high-trust user interactions Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job