Relationship & Operations Officer
AI summary
Geez Consulting is recruiting on behalf of its client for an experienced Relationship & Operations Officer to be based in Abuja. The role focuses on delivering excellent member experience, managing client relationships, and coordinating daily gym and recreational centre operations. Candidates need a Bachelor's Degree or HND and 5-7 years of relevant experience in customer relationship management, operations, or a service-led environment.
- Client-facing role combining relationship management and facility operations
- Based in Abuja; applicants must reside there or be willing to relocate
- Requires 5-7 years of relevant customer service or operations experience
- Experience in fitness, hospitality, leisure, or wellness is an added advantage
- Application deadline is 25 August 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship & Operations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Geez Consulting and the role in Abuja.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Hot Nigerian Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Hot Nigerian Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship & Operations Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Geez Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Our client is seeking an experienced, highly organised, and customer-focused professional to join its team as a Relationship & Operations Officer. The successful candidate will play a central role in delivering an exceptional member experience, strengthening client relationships, and ensuring smooth day-to-day facility operations. Key Responsibilities: Serve as a primary point of contact for members, prospective clients, vendors, and other stakeholders. Build and maintain strong relationships with members; handle enquiries, feedback, complaints, renewals, and retention activities professionally. Support membership acquisition, onboarding, renewal, and engagement initiatives. Coordinate daily operational activities across the gym and recreational centre to ensure high service standards. Monitor facility readiness, cleanliness, equipment availability, staff attendance, and customer service delivery. Liaise with trainers, front-desk staff, maintenance personnel, suppliers, and management to resolve operational issues promptly. Maintain accurate records of memberships, payments, customer interactions, incidents, inventory, and operational reports. Assist with scheduling, events, promotions, and member-engagement activities. Identify opportunities to improve service delivery, member satisfaction, and operational efficiency. Ensure compliance with internal policies, health and safety standards, and customer-service procedures. Requirements: Bachelor’s Degree or HND in Business Administration, Management, Marketing, Hospitality, Customer Relations, or a related discipline. 5-7 years’ relevant experience: in customer relationship management, operations, front-office administration, hospitality, fitness, recreation, or a service-led business environment. Proven experience: managing customer concerns, membership/client retention, and service delivery. Strong operational coordination and problem-solving skills, with excellent attention to detail. Exceptional written and verbal communication skills. Demonstrated ability to work professionally with diverse clients and build lasting relationships. Proficiency in Microsoft Office Suite and the ability to use membership-management, CRM, POS, or scheduling systems. Strong reporting, record-keeping, and administrative abilities. Ability to work under pressure, manage multiple priorities, and take initiative with minimal supervision. High level of integrity, discretion, professionalism, and personal presentation. Experience: in the fitness, hospitality, leisure, wellness, or recreational industry will be an added advantage Applicants must be resident in Abuja or willing to relocate. Application Closing Date 25th August, 2026. How to Apply Interested and qualified candidates should: Click here to apply online