IT Service Delivery Specialist
AI summary
Dangote Cement Plc is hiring a proactive IT Service Delivery Specialist in Lagos to coordinate IT asset management, procurement, vendor performance, and service delivery across operations. The role focuses on service excellence, SLA compliance, and timely closure of IT projects and service requests. A Bachelor's degree and at least 5 years of relevant IT experience are required.
- Full-time role with Lagos location
- Requires 5 years' IT service delivery or asset management experience
- SAP procurement and ITSM platform experience preferred
- ITIL Foundation certification is an added advantage
- Involves vendor SLA monitoring and IT project coordination
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Service Delivery Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Dangote Group and the role in Not specified.
- Add concrete examples related to internship, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Service Delivery Specialist role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Dangote Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. The Group's activities encompass: Cement - Manufacturing / Importing Sugar - Manufacturing ... Read more about this company IT Service Delivery Specialist Job Type Full Time Qualification BA/BSc/HND Experience: 5 years Location Lagos Job Field ICT / Computer Job Summary Dangote Cement Plc is seeking a proactive and results-driven IT Service Management Specialist to support the delivery of efficient IT services across its operations. The successful candidate will coordinate IT asset management activities, support procurement processes, monitor vendor performance, and drive the timely closure of IT projects and service requests. The role requires a strong focus on service excellence, accountability, and operational efficiency, ensuring that IT assets, service providers, and support activities consistently meet business expectations and agreed service levels. Key Responsibilities: IT Asset Management & Procurement Coordination Coordinate and validate IT asset requests from business units and plant locations. Raise and monitor Purchase Requisitions (PRs) in SAP for IT hardware, software, and services. Track procurement activities through the PR, PO, and GRN lifecycle to ensure timely delivery. Liaise with internal stakeholders and vendors to facilitate asset deployment and support. Maintain accurate tracking of asset requests and provide regular status updates. Support asset audits, reconciliation exercises, and CMDB/asset register accuracy. Service Provider & SLA Management Monitor vendor performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Prepare service performance reports, scorecards, and dashboards. Identify service gaps, escalating non-compliance and recommending corrective actions. Support vendor review meetings and ensure action items are tracked to closure. Project & Service Delivery Coordination Track open IT projects, work orders, and service requests to ensure timely completion. Maintain project and service delivery trackers and proactively resolve bottlenecks. Provide regular status reports highlighting risks, dependencies, and outstanding actions. Support root cause analysis and post-implementation reviews for major incidents or delayed projects. IT Service & Technical Support Provide support for desktops, laptops, mobile devices, operating systems, and business applications. Manage and resolve IT incidents and service requests in line with agreed SLAs. Install, configure, troubleshoot, and maintain IT infrastructure components including printers, scanners, biometric devices, network connectivity, and Wi-Fi services. Support IT asset deployment, recovery, tracking, and compliance activities. Contribute to incident, problem, and change management processes within the ITSM framework. Support the continuous improvement of IT service management practices and documentation. Perform other duties as assigned by the Lead, IT Service Management. Qualifications & Experience: Education: Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field. Experience: Minimum of 5 years' experience: in IT Service Delivery, IT Service Management, IT Asset Management, or a related IT operations role. Experience: working within a large, multi-site organization is an advantage. Experience: coordinating third-party vendors and field service resources is preferred. Professional Certifications ITIL Foundation Certification is an added advantage. Technical Knowledge Working knowledge of SAP procurement processes (PR/PO/GRN). Familiarity with ITSM platforms such as ServiceNow, Freshservice, or similar tools. Proficiency in Microsoft Excel and PowerPoint for reporting and analysis. Competencies & Skills Strong ownership mindset with a bias for execution and closure. Excellent organizational and multitasking abilities. Strong stakeholder management and vendor coordination skills. Ability to hold internal and external service providers accountable for performance. Strong analytical skills with experience: in SLA/KPI monitoring and reporting. Effective verbal and written communication skills. Strong follow-up, escalation, and problem-solving capabilities. Customer-focused approach to service delivery. Ability to manage multiple priorities in a fast-paced environment. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Dangote on careers.dangote.com to apply Build your CV for free. Download in different templates.