Operations Assistant

AI summary

Workium is hiring a detail-oriented Operations Assistant to manage daily CRM and backend operations across users, candidates, agencies, and business accounts. The role is full-time and remote, focused on processing records, tracking workflows, and ensuring accurate documentation. A BA/BSc/HND or NCE qualification is required.

• Full-time remote operations role focused on CRM and backend workflows
• Covers candidate, agency, business, and payment operations
• Requires BA/BSc/HND or NCE qualification
• Emphasis on accuracy, organization, and record management

Original source description

Workium is an international mobility and workforce development organization committed to helping professionals connect with opportunities across borders. Through initiatives like the Work Abroad Annual Summit, we promote knowledge exchange, networking, and collaboration within the global work ecosystem. Operations Assistant Job Type Full Time , Remote Qualification BA/BSc/HND , NCE Experience: Location Job Field Administration / Facilities , Travels and Tours Workium is an international recruitment, staffing and employment-services company operating across the UK and Nigeria. Our operations are managed through a centralized CRM where we manage the backend activities of our individual users, partner agencies, candidates and business operations . We are looking for a highly organized and detail-oriented Operations Assistant to manage and maintain the day-to-day activities within our CRM and ensure that backend workflows are completed accurately and efficiently. This is a systems and operations role , not a traditional administrative position. The successful candidate will spend a significant part of their day working inside Workium's CRM, processing requests, updating records, managing workflows, reviewing information, coordinating activities and ensuring that nothing gets stuck or overlooked. Key Responsibilities: CRM & Backend Operations Manage Workium's CRM on a daily basis. Process and update activities relating to individual users, candidates, agencies and business accounts. Create, update and maintain accurate user and agency records. Monitor application and workflow stages and ensure records are moved to the appropriate stages. Process backend requests and operational tasks submitted through the CRM. Review information submitted by users and agencies and identify missing or inconsistent information. Upload and organize relevant documents and records. Ensure CRM information remains accurate, complete and up to date. Monitor pending tasks, outstanding requirements: and operational activities. Escalate issues that require management or specialist intervention. Candidate Operations Manage candidate records and backend activities within the CRM. Process candidate applications and update their status as they progress. Review submitted candidate information and documentation. Ensure required information and documents are properly recorded. Coordinate the movement of candidates through the appropriate internal workflow. Track pending candidate actions, documentation, payments and other requirements. Ensure candidates receive the appropriate updates or that matters requiring communication are escalated to the relevant team. Agency Operations Manage partner-agency records and activities within the CRM. Assist with agency onboarding and account setup. Process agency requests and backend submissions. Monitor agency activities and workflow compliance. Maintain accurate agency records and documentation. Track outstanding agency requirements, applications and operational matters. Escalate issues relating to agency accounts where necessary. Business Operations Assist with backend activities relating to employers, businesses and job opportunities. Maintain business and employer records within the CRM. Process job and recruitment-related information. Assist with matching operational requirements: between businesses, agencies and candidates. Ensure information is properly recorded and accessible to the relevant teams. Support the operational team with business-related CRM activities. Payments & Operational Records Monitor payment-related activities and records within the CRM. Update relevant payment and invoice statuses. Identify outstanding payments and flag them to the appropriate team. Ensure payment-related records correspond correctly with candidate or agency accounts. Assist with operational reconciliation and record-keeping where required. Documentation Upload, categorize and maintain documents within the CRM. Ensure documents are attached to the correct candidate, agency or business record. Check documents for completeness and obvious inconsistencies. Maintain accurate digital records. Ensure sensitive information is handled confidentially. Monitoring & Quality Control A major part of this role is making sure things do not fall through the cracks . You will be expected to regularly monitor the CRM for: Pending applications Incomplete profiles Missing documents Outstanding operational tasks Delayed workflows Unresolved requests Incorrect records Payment-related issues Agency or candidate actions requiring follow-up Where something is outside your authority, you should identify it, document it and escalate it promptly rather than allowing it to remain unresolved. Communication Although this is primarily a backend role, you will communicate regularly with candidates, agencies and internal team members. This may include: Responding to operational enquiries Requesting missing information Providing status updates Following up on outstanding requirements: Escalating complex matters Communicating internally regarding CRM activities All communication must be professional, accurate and consistent with Workium's procedures. What We're Looking For We need someone who is: Extremely detail-oriented Highly organized Comfortable working with large amounts of information Naturally good at following processes Able to manage multiple workflows simultaneously Fast and accurate with data entry Comfortable learning new software Proactive in identifying problems Reliable and responsive Comfortable working independently Strong in written English Able to maintain confidentiality Good at prioritizing tasks Previous experience: in CRM administration, operations, recruitment operations, HR, customer support, data administration or a similar role is an advantage. Technical Skills Experience: with any of the following is beneficial: CRM platforms Applicant Tracking Systems (ATS) Recruitment platforms Microsoft Excel / Google Sheets Google Workspace Document management systems Ticketing or workflow management systems AI-powered productivity tools Check how your CV aligns with this job Method of Application Interested and qualified? Go to Workium on to apply Build your CV for free. Download in different templates.