Passenger Relations Officer
AI summary
Excel and Grace Consulting is hiring a customer-focused Passenger Relations Officer to join its team in Lagos. The role involves managing passenger enquiries, complaints, and feedback, supporting check-in and boarding processes, and coordinating with drivers and operations to ensure a seamless travel experience. The position offers N300,000 monthly plus travel allowance, with applications due 25th September 2026.
- Salary of N300,000 monthly plus travel allowance
- Customer-facing role focused on passenger experience and complaint resolution
- Requires 2–4 years of relevant experience in passenger relations or customer service
- Candidates must currently be based in Lagos
- Application deadline is 25th September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N300,000 Monthly + Travel Allowance. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, call_center, motoristaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Passenger Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Excel and Grace Consulting and the role in Not specified.
- Add concrete examples related to driver, call_center, motorista, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Passenger Relations Officer role in driver, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Excel and Grace Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
We are seeking a professional, customer-focused and results-driven Passenger Relations Officer to join our team and ensure a seamless, professional and positive experience: for passengers throughout their journey. Key Responsibilities: Maintain strong passenger relationships and promote a high standard of customer service. Manage passenger enquiries, requests, complaints and feedback professionally and promptly. Monitor passenger experience: and identify opportunities to improve service quality and satisfaction. Support smooth passenger check-in, boarding, departure and other journey-related processes. Coordinate closely with drivers and the Operations Team to resolve passenger-related issues. Support the implementation of customer service standards and initiatives across the Company's operations. Handle passenger complaints, investigate concerns, provide appropriate resolutions and escalate complex matters when necessary. Maintain accurate records of passenger complaints, enquiries, incidents and resolutions. Prepare regular passenger-relations reports and provide management with insights from passenger feedback and recurring service issues. Welcome, assist and provide accurate information to passengers regarding routes, schedules, boarding and travel arrangements. Provide timely communication to passengers regarding delays, schedule changes or operational disruptions. Promote passenger safety, professionalism and compliance with Company policies and procedures. Requirements: Excellent emotional intelligence and conflict-resolution abilities. 2–4 years of relevant experience: in passenger relations, customer service, transportation, hospitality, travel, front-office operations, or a similar customer-facing role. Professional appearance, maturity and excellent interpersonal conduct. Bachelor's Degree, HND or equivalent in Business Administration, Hospitality, Mass Communication, Public Relations, Transport Management, Customer Service, or a related field. Proficiency in Microsoft Office and other relevant digital communication tools. Ability to work effectively with passengers, drivers, operations teams and other stakeholders. Strong problem-solving skills with the ability to remain calm under pressure. Willingness to work across designated operational locations and travel within Lagos when required. Strong customer service, interpersonal and relationship-management skills. Excellent verbal and written communication skills. Must currently be based in Lagos. Good organisational skills and attention to detail. N300,000 Monthly + Travel Allowance How to Apply Interested and qualified candidates should send their CV to: eandg.tprecruiters@gmail.com using "Passenger Relations Officer – LAGOS " as the subject of the email. Note: Only candidates who meet the stated requirements: and are currently based in Lagos will be considered. Application Deadline: 25th September, 2026. View all Jobs in Nigeria Lagos State