Business Operations Lead
AI summary
Seeking a commercially minded Business Operations Lead to oversee daily retail operations, drive revenue growth across physical and online channels, manage teams, and ensure profitability. Full-time role based in Victoria Island, Lagos.
- Drive revenue growth across physical and online sales channels
- Lead and mentor sales and inventory teams
- Manage digital sales via website, Instagram, and WhatsApp Business
- Oversee inventory, supply chain, and financial management
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Victoria IslandThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Business Operations Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Chelis Bookazine Limited and the role in Victoria Island.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Business Operations Lead role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Victoria Island under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Chelis Bookazine Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Business Operations Lead at Chelis Bookazine Limited ⏲ Jul 29, 2026, 7:06 AM ⋕ View all Transportation & Logistics jobs Chelis Bookazine Limited - Our client is a leading destination for premium-quality fabrics, offering an extensive collection of haute couture textiles that inspire creativity, elegance, and exceptional craftsmanship. We serve fashion designers, retailers, and fabric enthusiasts through our physical store and digital sales channels, delivering an outstanding customer experience: at every touchpoint. They are recruiting to fill the position below: Job Title: Business Operations Lead Location: Victoria Island, Lagos Employment Type: Full-time Job Summary We are seeking a highly driven and commercially minded Business Operations Lead to oversee the day-to-day operations of our retail business while driving revenue growth across our physical store and online sales channels. The ideal candidate is a strategic leader with strong operational, sales, and business development capabilities who can optimize business performance, improve customer experience, coordinate teams effectively, and ensure profitability across all business functions. Key Responsibilities: Business Growth & Sales Management: Drive revenue growth across physical and online sales channels Develop and execute strategies to increase customer acquisition and retention Lead promotional campaigns and seasonal sales strategies Identify new market opportunities and strategic partnerships Monitor sales performance against targets and implement improvement initiatives Team Leadership & Performance Management: Foster a culture of accountability, teamwork, and excellent customer service Conduct daily team briefings and performance reviews Lead, supervise, and mentor sales attendants, shop assistants, inventory personnel, and business development staff Set clear KPIs and monitor employee productivity Store Operations Ensure operational efficiency and adherence to company standards Identify opportunities for process improvement and cost reduction Oversee the daily operations of the physical store Optimize staff schedules to meet business demands Digital Sales & Online Operations: Ensure product listings remain accurate and inventory is updated promptly Coordinate online operations across the company website, Instagram, and WhatsApp Business Collaborate with the digital and marketing teams to increase online conversions Monitor online order fulfillment and customer communication Inventory & Supply Chain Management: Monitor inventory movement and minimize stock losses Forecast demand based on sales trends and seasonal patterns Coordinate timely procurement and replenishment activities Work closely with the Inventory Manager to maintain optimal stock levels Financial Management: Monitor operational expenses and manage departmental budgets Prepare operational and profitability reports for management Recommend initiatives to improve profit margins Track daily, weekly, and monthly sales performance Customer Experience: Resolve escalated customer complaints promptly and professionally Improve customer satisfaction through continuous service enhancements Ensure a seamless omnichannel shopping experience: Ensure exceptional customer service across all sales channels Key Performance Indicators (KPIs) The successful candidate will be evaluated based on: Inventory accuracy and stock management Online sales performance Team productivity and performance Operational efficiency Store profitability Revenue growth Business expansion initiatives. Cost optimization Customer satisfaction ratings Achievement of monthly sales targets Requirements: Experience: 3–5 years’ experience: in retail operations, business operations, or store management Proven track record of driving sales growth and managing business operations Experience: within the fashion, textile, luxury retail, or lifestyle industry is highly preferred Bachelor’s Degree in Business Administration, Retail Management, Marketing, or a related discipline Required Skills & Competencies Sales and revenue generation Data analysis and reporting Working knowledge of social media marketing. Retail operations management Proficiency with inventory management software and e-commerce platforms Excellent communication and interpersonal skills Business development Problem-solving and decision-making Leadership and people management Customer relationship management Inventory management Financial reporting and budgeting Strong business acumen Remuneration Salary: N400,000 Gross Monthly Commission: 0.5% – 1% of sales (based on agreed performance targets and commission structure). How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 12th August, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Victoria Island