Experience Lead
AI summary
Fairmoney Microfinance Bank is hiring an Experience Lead to own the customer experience agenda for its mobile banking platform. The hybrid role based in Lagos involves customer journey mapping, experience strategy, in-app experience reviews, and standardising branch experience across locations. Candidates should have strong journey mapping, experience design, and process improvement skills.
- Hybrid role based in Lagos, Nigeria
- Own customer experience strategy and journey mapping
- Work across Product, Technology and Business Owners
- Manage and develop an Experience Analyst
- Branch or physical channel experience is an advantage
- Lean Six Sigma or service design background is an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in finance, Customer Experience, Experience DesignThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Experience Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Fairmoney Microfinance Bank and the role in Not specified.
- Add concrete examples related to finance, Customer Experience, Experience Design, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Experience Lead role in finance, Customer Experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Fairmoney Microfinance Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Experience: Lead (Hybrid) at Fairmoney Microfinance Bank ⏲ Aug 19, 2026, 1:08 PM ⋕ View all Banking & Financial Services jobs FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia. We are recruiting to fill the position below: Job Title: Experience: Lead Location: Lagos (Hybrid) Role Description We are looking for an Experience: Lead to own the customer experience: agenda. This role maps our journeys, sets the experience: strategy, resolves the pain points customers keep raising, reviews the in-app experience, and standardises how customers are treated across the branch network. Roles and Responsibilities: Customer journey mapping across priority journeys, current state and target state. Experience: strategy and the prioritised experience: improvement roadmap. Resolution of the experience: pain points affecting customers, driven with Product, Technology and Business Owners through to closure. Proactive experience: management: identifying friction and failure before customers report it. Monthly experience: reviews with Business Owners, evidenced with specific customer cases. Management and development of the Experience: Analyst. Voice of Customer translated into named actions with owners and dates. Branch experience: standardisation: standards, scorecards, assessments and consistency across locations. The Customer Journey Experience: Dashboard. In-app experience: reviews across new releases and existing flows. Requirements: Strong background in customer journey mapping, experience: design, and process improvement. Comfortable with data and dashboards. Proven ability to influence Product, Technology, and Business Owners without direct authority. Branch or physical channel experience: is an advantage. Lean Six Sigma or service design is an advantage. Strong CSAT, VOC, and customer insight analysis. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria