Senior Sales Support Assistant

AI summary

Provide best-in-class sales support to Emirates trade partners across all channels to maximize revenue and achieve commercial targets. Handle trade partner enquiries, maintain customer records, and resolve complaints.

• 10 years experience required
• Location: Lagos
• Full Time
• Sales and Business Development field

Description

Senior Sales Support Assistant at Emirates July, 2026 | MyJobMag Login Signup Employers Nigeria Ghana Kenya Nigeria South Africa UK Jobs Career Advice Post Job Search for Jobs Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Administration / Facilities Agriculture / Agro-Allied Art / Crafts / Languages Aviation / Aerospace Banking Bursary and Scholarships Caregiver / Nanny / Social Workers Catering / Confectionery Construction and Site Engineering Consultancy Content, Editorial and Journalism Customer Care, Success and Service Data, Business Analysis and AI Driving Education / Teaching / Training Engineering / Technical Environment Health and Safety Finance / Accounting / Audit Food, Beverage and Hospitality General Graduate Jobs Human Resources / HR ICT / Computer Insurance Internships Janitorial Services Legal and Regulatory Logistics Manufacturing Marketing and Communication Media Production and Entertainment Medical / Healthcare NGO/Non-Profit Oil and Gas, Energy and Mining Pharmaceutical Procurement / Store-keeping / Supply Chain Product Management Project and Program Management Real Estate Research and Development RFP / RFQ / EOI Risk Management and Compliance Sales and Business Development Science Security / Intelligence Shipping and Maritime Sports, Fitness and Personal Care Strategic and Top Management Travels and Tours UX, Design and Architecture Volunteer BA/BSc/HND First School Leaving Certificate MBA/MSc/MA NCE OND Others PhD/Fellowship Professional Certificate Secondary School (SSCE) Vocational Close Detailed Search X Send this job to a friend Type the email of your friend Enter your email Type Your Email Message I think you may be interested in this position - Senior Sales Support Assistant at Emirates. This is the link: https://www.myjobmag.com/job/senior-sales-support-assistant-emirates-2?utm_source=email_friend. Copy and paste link on browser if link is not working. Check it out! X Did you notice an error or suspect this job is scam? Tell us. Enter your email Type Your Message Senior Sales Support Assistant at Emirates View Jobs in Aviation / Airline / View Jobs at Emirates Posted: Jul 22, 2026 Deadline: Aug 5, 2026 Save Email @gmail.com @yahoo.com @outlook.com The story of a firm whose success story is intertwined with the incredible development of Dubai could be nothing but fascinating. Against a backdrop of regional unrest and volatile global economies, progress has been maintained at a rapid pace in every year of Emirates' and dnata's existence. A combination of business acumen, ambition and savvy investment se... Read more about this company Senior Sales Support Assistant Job Type Full Time Qualification Experience 10 years Location Lagos Job Field Sales and Business Development Job Purpose Provide comprehensive best in class sales support across all channels and segments to Emirates trade partners in order to maximize revenue and achieve commercial targets Support the sales teams and external customers ensuring that all requests are actioned promptly. Create, update, and maintain customer and agency records accurately. Handle general trade partner and customer enquiries, ensuring prompt resolution or escalation when required. Receive, investigate, and resolve client complaints to ensure high levels of customer satisfaction. Liaise with internal departments to obtain required information for timely and accurate sales support. Ensure all transactional sales activities are processed efficiently to minimise delays and enhance service delivery. Coordinate and support Sales Teams in selling and marketing Emirates products through efficient handling of direct mail, telesales, and correspondence. Compile regular and ad-hoc sales and commercial reports accurately and within stipulated deadlines. Maintain a structured and retrievable filing system for all sales documentation to avoid delays or data loss. Regularly update and maintain records on Salesforce.com and other Emirates Group systems. Support the Sales Support Team Leader / Sales Support Manager with ad-hoc tasks and projects as required. Troubleshoot trade partner issues and resolve contractual and operational queries to maximise sales opportunities. Ensure timely and accurate distribution of fare rules, contracts, and commercial communications across all sales channels. Maintain a strong understanding of all Emirates commercial products and initiatives in the market. Prepare, circulate, and track commercial and sales advisory notices with appropriate approvals and documentation. Obtain approvals, maintain records, and provide statistics for ad-hoc commercial activities, including: Fare amendments and waivers Conditions of carriage amendments Excess baggage approvals Ticket validity changes and class switches Skywards status matches Agent AD tickets and special agent fares Chauffeur Drive, STPC bookings, Marhaba lounge passes, etc. Create reservations, arrange ticketing, and ensure fare collection as instructed. Resolve booking discrepancies and operational issues efficiently. Handle nationwide group business enquiries and provide quotations and reservations within agreed timelines. Work closely with Sales Teams to actively solicit and support group business, including ad-hoc and series groups. Build and manage group requests using the GYM Application, including: Creating group contracts Monitoring group blocks throughout the full lifecycle Managing deposits, cancellations, and capacity adjustments Ensure compliance with all group procedures, policies, and guidelines. Book and coordinate special group services such as STPC, seat allocations, meals, SSRs, and group check-in. Maintain accurate group records before, during, and after travel, and follow up on post-departure activities. Produce monthly and periodic group sales performance reports for Commercial Management. Administer and coordinate client and agency familiarisation events. Liaise with internal and external stakeholders to ensure all logistical arrangements, reservations, and documentation are in place. Ensure events are executed smoothly and contribute to incremental revenue generation. Coordinate with internal departments including Airports, Reservations Services, EGTIF, Accounting, and Revenue Optimisation. Build strong working relationships with local Sales Teams and the Revenue Optimisation department in Dubai. Remain updated on airline policies, procedures, industry regulations, and market developments. Communicate accurate and timely information to clients and stakeholders. Qualification 10 years schooling or equivalent. Experience: Customer Service/Customer Relations 3+ years Preferable work experience in an Airline or Travel Agency Skills: Basic fares and ticketing qualification from a recognised institute or airline. Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre. Knowledge of MS Office packages. Knowledge of world geography. Must have the right to live & work in Nigeria. Salary & benefits Competitive Salary Check how your CV aligns with this job Method of Application Interested and qualified? Go to Emirates on www.emiratesgroupcareers.com to apply Build your CV for free. Download in different templates. Share Save Email Report Get new Sales and Business Development jobs like this on Telegram. Subscribe on Telegram Send your application Your Name Your Email Your Phone Number Your Current Location Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Subject of your Application Your cover letter Attach your CV/Doc View All Vacancies at Emirates Back To Home Jobs You Might Be Interested in Sales Partner at Hall 7 Real Estate Limited Van Sales Representative at Total Data Limited Sales Manager at Softhills Limited Phone Call Marketer Telesales Agent at Ombrella Insure Entry-Level Sales Representative (Automotive Products) at Milemaster Integrated Services Founding Operations & Growth Manager at LearnSpeakly Business Development Executive at Safe Nest Cooperative System Limited Cashier / Pharmacy Assistant at Destella Pharmacy Client Staff Relationship Officer at Whip Smart Service Providers Limited Sales Executive Officer (Real Estate) at Synergy HR Solutions Limited Senior Business Development Manager at Total Data Limited Business Development Manager at Total Data Limited Sales Officer at First Ally Field Sales Officer Find Your Dream Job! 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