Head, POS Hardware & Repair

AI summary

Moniepoint Incorporated is hiring a Head of POS Hardware & Repair to lead all POS device repair operations and serve as the primary technical liaison with manufacturers. The role focuses on hardware quality assurance, design-for-serviceability strategy, failure analysis, spare-part management, and repair process standardization for the Nigerian market. Candidates need a technical degree and at least 8 years of relevant experience, including 3 years in leadership.

• Strategic technical leadership role owning POS hardware quality and repair operations
• Direct manufacturer liaison driving design, component selection, and ruggedization for Nigeria
• Focus on MTTR reduction, first-time fix rate, and standardized repair processes
• Requires Bachelor's in Electrical/Electronics Engineering or related field
• Minimum 8+ years experience with at least 3 years in a leadership role

Original source description

This role directly manages and oversees all POS device repair operations. This individual acts as the primary technical liaison with POS manufacturers, driving design and component selection to meet rigorous company standards and optimize for easy, cost-effective repair in the Nigerian market. The Head of POS Hardware & Repair is a strategic technical leadership role focused on ensuring the quality, reliability, and serviceability of all Point of Sale (POS) hardware devices used by the company. Key Responsibilities: POS Hardware Quality Assurance & Design Strategy Component Reliability: Evaluate and approve critical hardware components (e.g., batteries, screens, printers) based on reliability data, failure rates, and long-term supply stability. Design for Serviceability (DFS): Proactively recommend specific design updates, modifications, and material changes to manufacturers that simplify repair processes, reduce component costs, and improve the Mean Time to Repair (MTTR). Failure Analysis: Partner with Engineering/Data teams to conduct root cause analysis (RCA) on recurring hardware failures and translate these findings into concrete, mandatory design improvements for manufacturers. Manufacturer Liaison: Serve as the main technical point of contact with all POS hardware manufacturers. Design Adherence & Vetting: Rigorously review and audit manufacturer design specifications and component lists to ensure strict adherence to the company's recommended designs, quality standards, and use of robust, reliable components. Local Market Adaptation & Relevance (Nigeria Focus): Design Recommendation: Translate local environmental and usage data (e.g., power fluctuations, dust, handling) into practical design requirements: (e.g., ruggedization, better component protection) for manufacturers. Spare Part Management: Define and validate the list of required spare parts that must be provided by the manufacturer, ensuring they are the most critical and highest-failure-rate components suitable for the local repair environment. Market Insight: Maintain deep, continuous awareness of the operational reality, environmental conditions, and logistical challenges specific to the Nigerian market. POS Repair Operations Oversight: Tooling & Training: Approve and oversee the technical training and certification of all repair technicians and ensure they have the necessary diagnostic equipment and tools. Repair Data Reporting: Establish a robust reporting structure for tracking component failure rates, repair costs, and inventory of parts used in repair to inform future design changes. Process Standardization: Develop and enforce standardized repair procedures, diagnostics, and quality control (QC) protocols to ensure consistent, high-quality repair outputs across all channels. Repair Strategy: Define the strategy and operational model for all POS device repair operations, including internal repair centers and outsourced service providers. Performance Management: Manage and monitor the performance of the repair function against key metrics, focusing intensely on reducing Mean Time to Repair (MTTR) and improving the First-Time Fix Rate. Qualifications and Experience: Operational Acumen: Experience: managing complex repair/service operations, with a strong focus on KPIs like MTTR, Cost-of-Repair, and Failure Rate analysis. Soft Skills: Exceptional negotiation, technical communication, and analytical skills. Education: Bachelor’s Degree in Electrical Engineering, Electronics Engineering, Mechatronics, or a closely related technical field. Experience: Minimum of 8+ years of experience: in hardware engineering, quality control, technical operations, or product service management, with at least 3 years in a leadership role. Technical Expertise: Deep, hands-on knowledge of embedded systems, circuit board components, electronic repair methodologies, and diagnostic tools, particularly within the POS, terminal, or embedded payment device space. Market Knowledge (Highly Preferred): Direct experience: with hardware deployment and service operations in the Nigerian or similar emerging markets, understanding the unique environmental and logistical constraints. Manufacturer Management: Proven track record of successfully managing technical relationships with international hardware manufacturers, including design review and quality auditing processes. What we can offer you Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Compensation: You’ll receive an attractive salary, pension, health insurance, an annual bonus, plus other benefits. Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. How to Apply Interested and qualified candidates should: Click here to apply online What to expect in the hiring process An interview with a member of our executive team. A preliminary phone call with the recruiter An interview with the hiring team. View all Jobs in Nigeria Lagos State