Team Lead, System Administrator

AI summary

Moniepoint Incorporated is hiring a Team Lead, System Administrator in Lagos to lead the IT infrastructure team tactically and deliver complex systems work. The role combines hands-on technical leadership in networking, cloud infrastructure, security, and automation with coaching, SOP enforcement, and operational excellence across Windows, Linux, GCP, OCI, and Azure environments.

• Senior individual contributor leading the IT infrastructure team tactically
• Hands-on work across Windows Server, Linux, Proxmox, GCP, OCI, and Azure
• Owns team metrics including 99.9%+ uptime, ticket SLAs, and incident response
• Focus on AI-assisted workflows, automation, and responsible AI integration
• Coaching, 1:1s, performance feedback, and capability development for the team

Original source description

Team Lead, System Administrator at Moniepoint Incorporated ⏲ Aug 6, 2026, 10:01 AM ⋕ View all Banking & Financial Services jobs Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are recruiting to fill the position below: Job Title: Team Lead, System Administrator Location : Lagos About the Role This role is responsible for both the hands-on delivery of complex systems work and the orchestration of team priorities, standards, and output quality. The ideal candidate combines deep technical expertise in networking, cloud infrastructure, security, and automation with the leadership capability to coach a team, enforce SOPs, and drive measurable operational excellence, including leveraging AI tools to optimise how the team works. The Team Lead, Systems Administration is a senior individual contributor who also leads the IT infrastructure team tactically. This role sits at the Team Lead level in Moniepoint's Talent Architecture. Success is defined not only by personal technical output, but by the team's consistent performance and delivery against infrastructure-wide targets. Scope & Decision Horizon: Leads the IT infrastructure team tactically. Success is the orchestration of people and priorities to ensure the team's immediate output aligns with the broader roadmap. Principal Duties and Responsibilities: Team Leadership & Operations: Lead, coordinate, and coach a team of Systems Administrators, ensuring consistent output quality and adherence to SOPs. Design and enforce team workflows and escalation paths, ensuring quality is consistent regardless of who executes the task. Identify gaps in team capability or process and proactively close them through training, tooling, or workflow redesign. Own team-level metrics: system uptime (99.9%+), ticket SLAs, incident response times, and end-user satisfaction. Conduct regular 1:1s, deliver direct and specific performance feedback, and actively develop team members' technical skills. Manage team workload, prioritise tasks across competing demands, and ensure SLA compliance across all infrastructure functions. Infrastructure Management: Maintain comprehensive system documentation, network diagrams, and Standard Operating Procedures (SOPs). Administer and optimise Windows Server, Linux systems, and hybrid cloud infrastructures. Design, implement, and maintain a robust IT infrastructure, including servers and virtualisation platforms (Proxmox). Plan and execute system upgrades with minimal downtime; optimise for performance, reliability, and cost efficiency. Cloud & Network Infrastructure: Manage DNS, DHCP, Directory as a Service, and other core network services. Monitor network performance, analyse bandwidth utilisation, and implement QoS policies. Design, deploy, and manage cloud network environments across GCP, OCI, and Azure, Outpost, including VPCs, subnets, peering, firewall rules, and private connectivity. Implement and maintain network security protocols, VLANs, VPNs, and network segmentation across on-premise and cloud environments. Configure, manage, and troubleshoot enterprise networking infrastructure (routers, switches, firewalls, wireless access points). Administer and optimise BGP routing policies, virtual routers (vRTF), and F5 load balancers across the enterprise network and cloud environments. AI Tools & Workflow Automation: Identify opportunities to reduce manual toil through intelligent automation and continuously improve the team's automation capabilities. Manage, maintain, and evaluate AI tools used across the IT and infrastructure function, ensuring reliability, access control, and appropriate use. Design and implement AI-assisted workflows for network deployment, incident triage, and infrastructure monitoring. Coach team members on responsible AI integration, when to use AI tools, how to validate outputs, and where human review is required. Build and maintain automation workflows using n8n and similar platforms to optimise repetitive operational processes. Telephony & Unified Communications: Coordinate with ISPs and telecom carriers to ensure uptime and quality of voice services across all sites. Troubleshoot telephony incidents end-to-end: SIP trunks, PBX dial plans, voice quality, and carrier integration. Administer and maintain the xCALLY PBX platform, including call routing, IVR configuration, queue management, and agent provisioning. Automation & Scripting: Build and maintain monitoring and alerting solutions using Prometheus, Grafana, and Nagios. Utilise Infrastructure as Code tools (Terraform, Ansible) for consistent and scalable infrastructure deployment. Document automation and tooling clearly enough for an Associate-level team member to execute independently. Develop and maintain automation scripts (Python, PowerShell, Bash) to eliminate repetitive tasks and improve operational efficiency. Security & Compliance: Manage endpoint security solutions, patch management, and privileged access management. Manage user authentication systems, including SSO, MFA, and identity governance. Implement and enforce IT security policies, access controls, and data protection measures across on-premise and cloud environments. Lead incident response: manage security events, conduct Root Cause Analyses (RCA), and implement permanent fixes. User Endpoint & Technical Support: Administer Google Workspace, including user provisioning, group management, Drive policies, and app integrations. Provide or oversee expert-level L2/L3 support, ensuring timely resolution and minimal user disruption. Oversee onboarding and offboarding procedures, ensuring seamless first-day experiences and complete account lifecycle management. Manage IT asset inventory, lifecycle, and procurement coordination. Manage MDM solutions for corporate devices across Windows, macOS, iOS, and Android. Requirements: Education: & Experience: At least 2 years of formal or informal team leadership, including coaching, delegation, and performance feedback. Relevant industry certifications (CompTIA, Cisco, Microsoft, GCP/Azure/OCI cloud, Linux) are highly desirable, but not compulsory. Bachelor's Degree or Diploma in Computer Science, Information Technology, Engineering, or a related field. 5+ years of proven experience: in systems administration, infrastructure, or network engineering roles. Technical Skills: Experience: administering xCALLY PBX or equivalent enterprise telephony/unified communications platforms. Hands-on experience: with n8n or equivalent workflow automation platforms for building and managing operational automations. Experience: managing AI tools within an IT environment, including access control, integration, and responsible use governance. Advanced proficiency in Active Directory / Directory as a Service (e.g., JumpCloud); Linux/Unix administration (RHEL, CentOS, Ubuntu, Debian). Virtualisation experience: with Proxmox; data centre operations including rack and stack, power, cooling, and structured cabling. Proficiency in scripting: Python, PowerShell, Bash; experience: with Ansible and Terraform. Experience: with monitoring tools (Grafana, Prometheus, Nagios, PRTG) and endpoint/MDM management platforms. Cloud networking expertise across GCP, OCI, and Azure: VPCs, subnets, load balancers, private service connect, VPN gateways, and cloud firewall management. Hands-on experience: with virtual routers (vRTF), F5 load balancers, and enterprise networking equipment (Cisco, Ubiquiti). Advanced infosec tooling experience: (e.g., CrowdStrike); knowledge of Disaster Recovery protocols and DR drills. Proficiency in Google Workspace administration: user and group management, Drive, Gmail, Meet, and third-party app integrations. Deep understanding of TCP/IP, BGP routing protocols, switching, VLANs, and enterprise network architecture across data centre and WAN environments. Experience: with Jira Service Management; understanding of SLIs, SLOs, and SLAs. Leadership & Soft Skills: Strong documentation discipline — produces SOPs and runbooks clear enough for junior team members to execute. Customer-obsessed: identifies and permanently resolves recurring pain points, not just individual tickets. Exceptional analytical and systematic troubleshooting approach; moves fast without compromising rigour. Candid communicator: surfaces risks early, documents dissent, and challenges direction constructively. Proven ability to lead a technical team: delegate effectively, deliver feedback, and develop others. Working Conditions: This role may require occasional weekend or after-hours work to perform system maintenance, upgrades, and respond to critical incidents. Physical requirements: may include lifting equipment up to 50 lbs. What we can offer you Compensation: You’ll receive an attractive salary, pension, and health insurance. Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. How to Apply Interested and qualified candidates should: Click here to apply online What to expect in the hiring process A behavioral and technical interview with a member of the executive team. A take-home assessment A technical interview with a member of the Infrastructure team. View all Jobs in Nigeria Lagos State