Training Officer
AI summary
ConSol Limited, a leading contact centre and customer management solutions provider in Nigeria, is hiring a full-time Training Officer in Lagos. The role involves developing and delivering training programs, managing training logistics, and coaching staff to improve contact centre performance. Qualified candidates should email their CV to apply@consollimited.com using the job title as the subject.
- Full-time role based in Lagos, Nigeria
- Requires BA/BSc/HND and 3–4 years contact centre experience
- Focus on training design, coaching, and capacity development
- Apply by emailing CV to apply@consollimited.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Training Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ConSol Limited and the role in Not specified.
- Add concrete examples related to call_center, internship, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Training Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ConSol Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria. Read more about this company Training Officer Job Type Full Time Qualification BA/BSc/HND Experience: 3 - 4 years Location Lagos Job Field Customer Care, Success and Service , Education: / Teaching / Training Job Duties/ Responsibilities/ Accountabilities Identify and develop training programs to meet Contact Centre operational needs Ensure that the training objectives are aligned with organization’s short, medium and long term goals Develop specific training curriculum and modules to improve performance and address the skills gaps and performance deficiencies identified by the Quality Assurance Team. Maintain a calendar of training programs designed to meet both the internal business requirements: and external revenue generating opportunities. Manage the interface and the interactions with ConSol’s training Partners e.g. QAI Global. Conduct regular feedback surveys from training programs provided to both internal and external customers, collate and present results to Management. Ensure the availability of appropriate training materials for executing training program Regularly review course curriculum and content to ensure parity with industry standard contents. Manage the logistics and resource planning for executing training program for internal and external customers. Be responsible for training, coaching, mentoring and human capacity development of staff and external training delegates Education: Qualification: Bachelor’s Degree or HND Professional Qualification: Relevant Contact centre operations certification QAI Certified Contact Centre Agent QAI Certified Trainer Experience: Minimum of Three [3] years relevant work experience: in the Contact Centre; Working knowledge of appropriate CRM software and understanding of the Contact center industry Functional skills: Customer Service Skills Communication (Local Language and English) PC/personal productivity tools – Words for windows, Excel, PowerPoint, Mailing Excellent Communication skills Excellent Telephone Etiquette Listening Skills Organizing Skills Administrative Skills Problem Identification/ Solving Skills Method of Application: Qualified candidates should send in their cv, using the job title as the subject of the mail, to apply@consollimited.com. All applicants must go through the job description carefully and apply if qualified. Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: apply@consollimited.com using the position as subject of email. Build your CV for free. Download in different templates.