Head, Annuity Operations
AI summary
A leading Nigerian insurance group is hiring a Head, Annuity Operations to lead the end-to-end administration of annuity policies. The role requires strong life insurance operations experience, leadership ability, and a track record of improving efficiency in a regulated financial services environment.
- Senior leadership role in annuity operations
- Full-time position with a leading Nigerian insurance group
- Requires strong life insurance and annuity operations experience
- Focus on compliance, controls, and customer experience
- Reports to Executive Management / Head of Life Business
AI job guide
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AI salary guide
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Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head, Annuity Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Estrada International Staffing Solutions and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
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Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Head, Annuity Operations role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Estrada International Staffing Solutions before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Head, Annuity Operations in a Leading Nigerian Insurance Group - Estrada International Staffing Solutions ⏲ Aug 17, 2026, 8:04 AM ⋕ View all Product & Project Management jobs Estrada International Staffing Solutions - Our client is a leading Nigerian insurance group offering a broad range of life, general, and specialist insurance solutions to individuals and businesses. The organization operates within a highly regulated financial services environment and is committed to sound governance, effective risk management, regulatory compliance, operational excellence, and sustainable growth. We are recruiting to fill the position below: Job Title: Head, Annuity Operations Location : Nigeria Employment Type: Full-time Reports To: Executive Management / Head of Life Business Industry: Insurance | Life Insurance | Financial Services Role Summary Our client is seeking an experienced and commercially minded Head, Annuity Operations to provide strategic and operational leadership for its annuity administration function. The role will work closely with Actuarial, Finance, Investment, Underwriting, Compliance, Risk, IT, and Customer Service teams to ensure operational accuracy, regulatory compliance, strong internal controls, and an exceptional customer experience. The successful candidate will oversee the end-to-end administration of annuity policies, ensuring accurate and timely processing of premiums, policy records, benefit payments, reconciliations, customer requests, and related operational activities. The ideal candidate should possess strong knowledge of life insurance and annuity operations, excellent analytical ability, strong leadership capability, and a demonstrated track record of improving operational efficiency within a regulated financial services environment. Key Responsibilities: Annuity Operations Management: Monitor operational performance and implement corrective actions where required. Ensure proper maintenance and integrity of annuity policy records and documentation. Establish and maintain effective operational procedures, controls, and service standards. Ensure accurate, timely, and efficient processing of annuity transactions. Oversee the complete administration lifecycle of annuity policies from onboarding through ongoing servicing and benefit payments. Provide overall leadership and direction for the organization's annuity operations function. Policy Administration & Servicing: Monitor policy records to ensure completeness, accuracy, and consistency. Ensure timely processing of policy amendments, beneficiary changes, transfers, withdrawals, and other customer requests. Resolve complex policy administration issues and escalated cases. Oversee the processing of new annuity business and policy administration activities. Ensure adherence to approved policies, procedures, and service-level requirements. Benefits: & Payment Management: Work closely with Finance to resolve payment, settlement, and accounting-related issues. Ensure appropriate validation and authorization of payment instructions before processing. Ensure appropriate controls are maintained throughout the payment process. Oversee the accurate and timely processing of annuity payments and contractual benefits. Monitor scheduled payments and identify exceptions, delays, and discrepancies. Reconciliation & Operational Controls: Strengthen operational controls to minimize errors, financial leakages, and processing risks. Collaborate with Finance and Investment teams to ensure accurate settlement and reporting of annuity transactions. Investigate and resolve reconciliation exceptions and outstanding items. Maintain appropriate supporting documentation and audit trails. Oversee regular reconciliation of annuity premiums, policy balances, benefits, payments, and related accounts. Customer Experience: Monitor recurring customer issues and introduce improvements to address root causes. Ensure customer requests, enquiries, and complaints are handled efficiently and professionally. Work with Customer Service teams to resolve complex and sensitive customer cases. Drive high standards of customer service across the annuity operations function. Promote a customer-centric culture across the annuity operations team. Regulatory & Compliance: Ensure all annuity operations comply with applicable insurance regulations and internal policies. Monitor regulatory developments affecting annuity operations and ensure appropriate implementation. Maintain adequate operational documentation to support regulatory and internal audits. Collaborate with Compliance and Risk teams to identify and address operational and regulatory gaps. Support the preparation of regulatory reports and responses to regulatory enquiries. Process Improvement & Digital Transformation: Review existing annuity processes and identify opportunities for efficiency and automation. Drive continuous improvement initiatives across the annuity operations function. Leverage technology and data to enhance accuracy, turnaround time, and service delivery. Develop and implement improved operating procedures and workflow controls. Identify opportunities to reduce manual processes and improve operational scalability. Cross-Functional Collaboration: Partner with Investment teams on matters relating to annuity funds and investment-linked processes. Collaborate with Actuarial teams on annuity calculations, valuations, and benefit-related matters. Ensure effective communication and coordination across all functions supporting annuity operations. Work with Finance on reconciliations, settlements, financial reporting, and controls. Partner effectively with Actuarial, Finance, Investment, Underwriting, Claims, Compliance, Risk, IT, and Customer Service teams. Team Leadership & Development: Identify capability gaps and implement relevant training and development initiatives. Monitor team productivity, quality, and turnaround times. Build a culture of accountability, accuracy, collaboration, and continuous improvement. Lead, coach, and develop the annuity operations team. Establish clear performance objectives and service standards. Reporting & Performance Management: Develop operational dashboards and management reports covering annuity activities. Monitor key performance indicators relating to policy administration, payments, reconciliations, customer requests, and turnaround times. Use operational data and insights to support decision-making and process optimization. Provide management with regular reports on operational performance, risks, and improvement opportunities. Escalate material operational issues and risks appropriately. Requirements: Education: Bachelor's Degree in Actuarial Science, Insurance, Finance, Accounting, Economics, Business Administration Or a related discipline. Professional certification or membership of a recognized insurance, actuarial, accounting, or financial services body will be an added advantage. Experience: Demonstrable experience: managing annuity or life insurance operations. Experience: collaborating with Actuarial, Finance, Investment, Compliance, Risk, and Customer Service functions. Previous experience: leading an operations team within a regulated financial services environment. Demonstrated experience: driving process improvement and operational efficiency initiatives. Strong exposure to policy administration, benefit processing, reconciliations, customer servicing, and operational controls. Minimum of 8–12 years of relevant professional experience: within insurance, life insurance, annuity administration, pensions, financial services, or a related industry. Technical Competencies: Benefits: & Payment Processing Performance Management Life Insurance Operations Microsoft Excel Operational Risk & Controls Insurance Administration Systems Customer Service Operations Reconciliation & Settlement Process Improvement Operational Documentation. Policy Administration Annuity Administration Data Analysis & Reporting Insurance Regulatory Compliance Core Competencies: Customer Orientation Stakeholder Management Team Leadership & Coaching Leadership Profile. Continuous Improvement Attention to Detail Process Excellence Accountability Decision Making Communication Skills Problem Solving Operational Leadership Results Orientation Analytical Thinking Integrity & Professionalism Remuneration Competitive. How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email. Application Deadline: 14th September, 2026. View all Jobs in Nigeria