Customer Service Officer
AI summary
Baobab Microfinance Bank is hiring a Customer Service Officer to support branch operations and deliver prompt, professional client service. The role covers client advisory, credit and account processing on T24, till and cash management, and branch records administration. Candidates need a B.Sc, at least one year of experience, and strong Microsoft Office skills.
- Branch-based customer service and operations role
- Requires B.Sc and minimum 1 year experience
- Experience with T24, till box, and stock management valued
- Strong Microsoft Office (Word and Excel) skills required
- Application submitted via Baobabplus Google Docs link
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, finance, customer serviceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Baobab Microfinance Bank and the role in Not specified.
- Add concrete examples related to call_center, finance, customer service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in call_center, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Baobab Microfinance Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
You will contribute to the smooth running of branch operations and to the branch's profitability, while making sure every client who walks through our doors is attended to promptly, professionally and with warmth. What you will do Client service — Represent the institution well at all times, attending to clients in a timely and professional manner. Advise clients on the products best suited to their needs, and produce client ID cards. Credit and account processing — Input credit applications, updates and documentation on T24. Prepare and print loan and legal documents, input CSR forms, and produce the daily reports used by the operational teams. Ensure all accounts are funded as directed by the Credit Committee. Till and cash management — Operate and keep the till box strictly in line with laid-down procedures, and disburse loans accurately. Records and branch administration — Maintain a discreet archiving process for the branch's legal documents. Manage the photo database of clients, signatures and guarantors. Carry out regular inventories of branch assets and stock, identifying repair or replacement needs and reporting them promptly. Plus any other duties assigned by your supervisor or line management. What we are looking for Candidates should possess a B.Sc Degree with 1 year experience. Experience: in data/computer input, preferably in a banking or financial services environment Experience: managing a till box, and in logistics or stock management Strong working knowledge of Microsoft Office, particularly Word and Excel Good knowledge of stock management, mailing and archiving Fluent written and spoken English Accuracy and close attention to detail Strong self-management and time-management Ability to work under pressure and as part of a team Disciplined, dynamic, and full of initiative Friendly, polite, and absolutely discreet with confidential information. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Baobabplus on docs.google.com to apply Build your CV for free. Download in different templates.