Customer Service Manager
AI summary
Enugu Air Limited is hiring a Customer Service Manager to lead customer service activities across airport operations in Lagos. The role involves managing service standards, resolving passenger complaints, coordinating with multiple departments, and driving continuous improvement in the passenger experience. Candidates need a Bachelor's Degree or HND, at least 5 years of relevant experience, and NYSC completion or exemption.
- Lead and supervise customer service team across airport operations
- Bachelor's Degree or HND required with minimum 5 years experience
- At least 2 years in supervisory or managerial role required
- Aviation or airline experience is highly desirable
- Application deadline is 21st August, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, customer serviceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in EnuguThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Enugu Air Limited and the role in Enugu.
- Add concrete examples related to call_center, entregador, customer service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobNetworkNigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobNetworkNigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Manager role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Enugu under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Enugu Air Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Overview Enugu Air Limited is recruiting personnel to serve as Purser on the Embraer 170. The candidate should be customer-centric, be a team player and have a great personality. Job Position: Customer Service Manager Job Location: Lagos Job Summary We are seeking an experienced and customer-focused Customer Service Manager to lead and manage customer service activities across our airport operations. The successful candidate will be responsible for ensuring the consistent delivery of excellent customer service throughout the passenger journey while managing service standards, resolving customer concerns, and driving continuous improvement. Job Responsibilities: Lead and supervise the customer service team to deliver excellent passenger experience. Develop, implement, and monitor customer service standards, procedures, and initiatives. Ensure passengers receive timely, professional, and accurate assistance across all customer touchpoints. Handle and resolve escalated customer complaints, service failures, and complex passenger issues. Monitor passenger service delivery during normal and disrupted operations. Coordinate with Passenger Services, Ground Operations, Cabin Services, Commercial, and other relevant departments to resolve customer issues. Develop strategies to improve customer satisfaction, service quality, and passenger experience. Monitor customer feedback and complaints and prepare reports identifying trends and improvement opportunities. Ensure compliance with company policies, applicable aviation regulations, and passenger rights requirements. Collaborate with relevant stakeholders to improve the overall customer journey. Perform any other duties assigned by management. Job Qualifications Bachelor’s Degree or HND Minimum of 5 years’ relevant experience: in customer service, airline operations, hospitality, or a related service environment. At least 2 years in a supervisory or managerial role. Previous experience: in an airline, airport, or aviation environment is highly desirable. Experience: managing customer complaints and service recovery processes is required. Relevant professional qualifications in customer experience: or service management will be an added advantage. NYSC: Evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme . Application Deadline 21st August, 2026. How to Apply Interested and qualified candidates should: Click here to apply online Tagged as: Customer Service Apply for job